Assistant Manager Front Office
Posted on :
30-10-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 1653179
- Assists the Front Office Manager in all aspects of their duties
- Assist Front Office Manager in execution of the management of staff
- Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
- Monitor Front Office and particularly Guest Relations personnel, to ensure World of Hyatt members, known repeat guests and other VIPs receive special attention and recognition
- Control the availability of rooms, rooms types, accuracy of room count and rate categories
- Maximize occupancy, revenue and average rate while maintaining high service standards
- Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
- Turn away guests if occupancies deem it necessary ensuring no good-will is lost
- Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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