Applications Team Leader - CRM SAP Web

We are seeking a talented and motivated Applications Team Leader to join our client growing team.

If you are a proactive leader with a strong technical background excellent communication skills and a passion for driving successful project outcomes we want to hear from you.

Responsibilities:

• Overseeing CRM SAP and Web issues tracking and managing related communication with business stakeholders.
• Handling IT requests and incidents reported by the Service Desk or N2 support.
• Actively participating in the continuous improvement of CRM SAP and WEB processes.
• Ensuring the quality of CRM SAP and Web services provided according to KPIs.
• Monitoring the GLPI platform to resolve all CRM SAP and WEB requests and incidents according to SLAs.
• Generating and sending reports and analyses related to the jobspecific at the request of the direct manager.
• Complying with SLA requirements deadlines and rolespecific procedures.
• Coordinates and supports the CRM SAP and WEB teams to ensure optimal deployment of activities.
• Monitors the teams daily activity in GLPI.
• Monitors and requests corrections for incorrectly recorded tickets (group category engineer source).
• Proposes improvement solutions based on the analysis of KPIs processes and procedures.
• Coordinates and mediates team meetings informs and presents the team with best practices in activity and facilitates the constant achievement of objectives.

Requirements:

• Higher education and a minimum of 5 years of experience in a technical domain (Application Support Level 2).
• People Management: experience in coordinating a team (minimum 3 years).
• Experience or knowledge of SAP Web and CRM applications.
• Proficient in French (advanced level) and English.