Application Support Engineer

Job Description

• Keep running applications for ETA 24/7
• Ensuring high-level availability solutions
• Monitoring related activities
• Opening and handling incidents
• Executing maintenance changes
• Keeping contact with providers and relevant departments
• Troubleshooting application problems and outages according to the documentations
• Solving simple service requests for the customers
• Participate in calls in case of outage
• Deploy new releases on UAT environment
• Create and execute test cases
• Production issues management by investigating and reporting the issues
• Managing daily reports
• Managing ad-hoc tasks when requested
• Follow up regular upgrades with Vendor

Job Requirements

• 1 to 3 years of support or operations or development experience.
• Degree in Computer Science or equivalent in a relevant subject.
• Good technical knowledge (programming/database):
• Experience developing and maintaining front and backed applications utilizing Microsoft technologies (C# and ASP.Net) and frameworks such as Node.js, React, React Native, Type Script, etc.
• Experience developing and implementing data-centric solutions utilizing Azure SQL, Azure Cosmos DB and SQL Server.
• Adept at using version control systems such as GitHub or Azure DevOps.
• Reading and manipulating JSON, HTML and CSS.
• Utilizing REST API’s for interacting and integrating with various platforms.