Agency Account Manager

-Build long-term, trusting relationships with our customers.

-Handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures. Assist with challenging client requests or issue escalations as needed

-Investigate and determine clients wants and needs, and make sure each department meets the needs of the clients and customers.

-Present and train on digital media strategies to clients

-Analyze the effectiveness of digital campaigns

-Recommend, design and implement digital strategies to increase ROI

-Set up a list of KPIs to track for each client, Forecast and track key account metrics

-Keep abreast with new trends in digital technology

-Ensure the timely and successful delivery of our solutions according to customer needs and objectives