Accountability Offic....
Accountability Officer
Posted on :
04-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 490459
- Operate CARE feedback channels, including Whatsapp hotline, in line with CARE’s procedures and standards. This includes engaging directly with beneficiaries and other community members to receive complaints and provide notification of the outcome of complaints (where relevant).
- Accurately record and categorize feedback and complaints received through all CARE channels, in the online system.
- Manage the day-to-day operation of the online system in compliance with CARE policies, standards and procedures, including:
- Following up with CARE and partner technical focal points to ensure complaints are resolved according to the specified timeframes.
- Reviewing incoming complaints and conducting spot-checks to ensure feedback and complaints are categorized, assigned, processed and resolved according to CARE guidelines, and taking (supportive) corrective action where issues are identified.
- Liaising with the Senior IM Officer to ensure quick identification and resolution of technical problems.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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