Account Manager

Job Description

• Ensure business customers’ satisfaction through close monitoring, implementation of cross-selling, upselling, and other tactics as needed
• Propose and implement innovative partner activities with the support of the needed internal departments such as Marketing
• Analyses partners’ performance on a weekly basis
• Support the enhancement of internal processes to ensure efficient deliveries, product storage and all aspects involved in partners’ use of Milky’s products
• Monitor the delivery of orders to ensure accurate deliveries in terms of quantities, delivery times and other factors as requested by B2B partners
• Meet and exceed assigned targets to meet the organization’s strategic plan
• Create presentations and reports for both internal and external usage
• Support in the development of the strategic plan for the Business Development department
• Coordinate with other colleagues and departments at the company to ensure a customer-centred relationship management approach with B2B partners
• Develop and update a competitive analysis for B2B partnerships in the dairy industry
• Other duties as assigned

Job Requirements

• Bachelor’s degree in marketing or business administration is preferred
• 2+ years of experience in account management
• Fluent in English and Arabic
• Excellent communications skills, both verbal and written
• Diplomacy skills and strong interpersonal skills
• Strong skills in innovation, collaboration, problem solving, teamwork, and vision
• Sound planning, organization, coordination skills
• Excellent ability to use MS Office applications
• Fluent in speaking and writing in English & Arabic
• Experience as volunteer in the non-for profit is a plus
• Drives and has a car