2nd Line Support Engineer
Salary: Up to 32K plus annual bonus
Benefits: 20 days holiday plus bank holidays, increasing to a maximum of 25 days plus bank holidays, fully paid for company events, annual bonus
Location: London
Are you a highly motivated 2nd Line Support Engineer with a passion for providing an exceptional customer experience? Do you thrive in a collaborative environment and have a hunger for tech? Then this is a fantastic opportunity for you!
Become a vital member of an award-winning Service Desk with a well-established managed service provider in central London as they continue to grow and excel.
Duties will include:
- Provide second line IT Support remotely and onsite.
- Support predominantly Microsoft 365 based products and end-users.
- Create and update documentation and processes.
- Software installation and troubleshooting.
- Backup management, including data restoration.
- Creation and management of user accounts.
- Raise issues, and calls, and liaise with third-line support.
- Prompt response and resolution of support calls.
2nd Line Support Engineer - Essential Requirements
- 2+ years of relevant experience providing 2nd line user support.
- High-volume Service Desk experience.
- Strong working knowledge of Microsoft technologies -Active Directory, SharePoint, 365, Windows 10/11, and Server 2016/19/22.
- A commitment to knowledge sharing and clear, detailed documentation.
- Technically inquisitive, with a proven ability to keep up to date under your own initiative.
- Problem solver with good analytical and planning skills.
2nd Line Support Engineer - Advantageous Requirements
- Mac OS / Unix knowledge
- Previous experience within a Managed Service Provider, dealing with multiple clients.
- Ideally, previous experience and knowledge of ticketing systems - ITIL Framework.
The role will be mostly office-based. However, you will be involved in visits to client sites in London.