IT Support Engineer Hybrid, Colorado Candidates

Support & Operations

• Provide onsite support for Customer offices as needed.
• Coordinate with offshore teams (network security) to facilitate new office locations setup and maintenance tasks.
• Facilitate employee onboardings and offboardings.
• Install configure test and maintain desktops laptops peripherals and related hardware.
• Provide technical support for desktops laptops printers scanners and other end-user devices.
• Troubleshoot and resolve hardware software OS and peripheral-related incidents and service requests.
• Contact end users via phone or Microsoft Teams to schedule remote or onsite support sessions.
• Deliver timely resolution while maintaining high customer satisfaction.

Ticket & Service Management

• Monitor assign prioritize and resolve tickets using ITSM tools such as ServiceNow Jira or similar platforms.
• Adhere to SLA ticket quality standards documentation requirements and escalation procedures.
• Perform root cause analysis for recurring issues and collaborate with teams for permanent fixes.
• Ensure accurate time tracking ticket updates and resolution notes as per ITIL best practices.

System & Software Administration

• Perform OS installation reinstallation upgrades patching and configuration for Windows desktops and laptops.
• Install upgrade and support standard enterprise applications such as Microsoft Office Acrobat Reader mail clients and collaboration tools.
• Deploy and maintain antivirus and endpoint protection solutions; detect and remove malware or viruses.
• Configure user profiles email accounts and basic system policies as required.

Network & Connectivity Support

• Troubleshoot LAN Wi-Fi VPN and basic network connectivity issues.
• Configure and support network and local printers.
• Coordinate with network and security teams for escalations related to infrastructure issues.

Asset Inventory & Lifecycle Management

• Manage IT assets throughout their lifecycle including procurement allocation tracking recovery and disposal.
• Maintain accurate asset records using CMDB and asset management tools such as ServiceNow Insight HPAM etc.
• Handle IT inventory management ensuring adequate stock levels for laptops desktops accessories and spares.
• Support e-waste management and e-recycling activities in compliance with company policies.

User Lifecycle Management

• Execute IT onboarding and offboarding activities including system setup access provisioning asset handover and recovery.
• Ensure data security and compliance during employee exits by following standard IT procedures.

Compliance Documentation & Continuous Improvement

• Follow IT policies security standards and compliance requirements.
• Create and update technical documentation SOPs and knowledge base articles.
• Proactively identify opportunities to improve processes automation and service delivery.
• Collaborate with cross-functional IT teams for projects upgrades and rollouts.

Qualifications :

Required Skills & Competencies

• Strong knowledge of Windows OS installation configuration troubleshooting and support.
• Hands-on experience with desktop/laptop hardware and software troubleshooting.
• Experience with printer configuration email setup Wi-Fi and LAN connectivity issues.
• Familiarity with ITSM tools (ServiceNow Jira etc.) and CMDB-based asset management.
• Working knowledge of ITIL processes: Incident Request Problem and Change Management.
• Excellent verbal and written communication skills with the ability to interact with global users and strong vendor management.
• Strong analytical troubleshooting and independent problem-solving skills.

Certifications (Preferred)

• MCSE MCITP MCTS or equivalent certifications are an added advantage.

Experience & Education

• Experience: 3 years of experience as a System Administrator Helpdesk Administrator or equivalent role.
• Education: Bachelors Degree in an IT-related discipline or equivalent.

Additional Information :

The salary range for this roleUSD depending on experience.  

We know great talent comes from many backgrounds. If youre excited about this role but dont meet every qualification we still encourage you to apply. We value curiosity ambition and a willingness to grow. At BETSOL we foster an environment where diverse perspectives are valued and everyone feels empowered to contribute. Hiring decisions are based on qualifications merit and business needs. 

Benefits & Perks 

We offer a comprehensive and competitive benefits package designed to support your well-being growth and overall experience: 

• Competitive salary 
• Medical dental and vision coverage 
• 401(k) with company match 
• Flexible PTO paid holidays 
• Hybrid/remote work flexibility 
• Learning & development support  
• Inclusive team-driven culture 
• Opportunities to work with and learn from teams across the world 

BETSOL is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time