Senior Technical Support Engineer

ServiceNow

Job Location:

Santa Clara County, CA - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

This role requires 3 days in office in Redwood City.

Veza is looking for an experienced technical support engineer to provide expert help to our growing customer base!

You Will:

Provide nuanced technical and non-technical direction to customers on their usage and deployment of the Veza platform and onboarding integrating technologies
Manage the escalation and prioritization of product defects to the engineering team
Lead the customer experience function as an advocate and voice of the customer with product and engineering teams
Create and share knowledge in both written and verbal forms both internally and externally
Collaborate with cross-functional teams such as Product Management Engineering Sales and R&D to drive good customer outcomes
Daily case management and case handling of heavy case workload effectively.

Qualifications :

You Are:

Experienced with 5 years in customer support technical support or security engineer experience for an enterprise cloud based platform
Knowledgeable of RBAC (role based access control) and least privileged access practices
Working knowledge of computer Networking and troubleshooting in a Linux/Unix environment.
Knowledgeable of RESTful APIs with the ability to understand and troubleshoot issues with cloud services
Aware of identity and access management practices
Detail oriented and able to balance multiple priorities
Able to work independently with minimal supervision as part of a team.

Nice to Have:

Security centric experience in administering cloud compute providers (AWS GCP Oracle CloudSnowflake Okta Azure)
Experience with utilization of Python scripting in solving tangible customer issues

For positions in this location we offer a base pay of $104700 - $178000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Employment Type :

Full-time

This role requires 3 days in office in Redwood City. Veza is looking for an experienced technical support engineer to provide expert help to our growing customer base!You Will:Provide nuanced technical and non-technical direction to customers on their usage and deployment of the Veza platform and on...