Level 3 IT Technical Specialist

As a Level 3 IT Technical Specialist you are a senior handson member of Abanos IT team working with colleagues across Australia and New Zealand. Your core focus is modern device management - provisioning and deploying enduser devices through Microsoft Intune and supporting the daily tasks that keep our fleet current and compliant. You will also act as an escalation point for complex Service Desk incidents troubleshooting across endpoints identity Microsoft 365 networking and printing in a Level 3 capacity.

Key responsibilities

Modern Device Management:

• Administer and improve Microsoft Intune and Autopilot for Windows
• Build test and maintain configuration profiles compliance policies conditional access and app deployments.
• Manage Entra IDjoined and hybridjoined devices.
• Maintain update rings driver/firmware updates and security baselines.
• Monitor device health/compliance and remediate noncompliant endpoints.
• Document SOPs and support the modern workplace roadmap.

Desktop Refresh Program:

• Plan and execute refresh cycles for endoflife desktops laptops and peripherals.
• Manage procurement asset tagging Autopilot imaging and secure data migration.
• Coordinate user cutovers with minimal operational impact.
• Track progress manage stock and report to the Technical Operations Manager.

Senior Technical Support:

• Act as Level 3 escalation for L1/L2 Service Desk tickets.
• Resolve complex issues across endpoints identity M365/Teams networking and printing.
• Provide whiteglove support to executives and clinical leaders.
• Mentor L1/L2 staff and contribute to knowledge base/runbooks.

Continuous Improvement:

• Automate tasks using PowerShell Microsoft Graph and Intune scripting.
• Collaborate on security identity and infrastructure projects.
• Participate in change management problem management and postincident reviews.

Qualifications :

Required:

• 5 years in enduser computing/desktop support including 2 years at senior or L3 level
• Handson Microsoft Intune and Windows Autopilot experience in production
• Strong knowledge of Entra ID (Azure AD) conditional access and modern authentication
• Proven experience in largescale device refresh or rollout programs
• Advanced Windows 11 troubleshooting (drivers performance security)
• Microsoft 365 admin across Exchange Online Teams SharePoint OneDrive
• PowerShell scripting and use of Microsoft Graph for bulk operations
• Solid networking fundamentals (DNS DHCP VPN WiFi)

Desirable:

• Experience in a healthcare multi-site or clinical environment.
• Exposure to Defender for Endpoint Microsoft Purview or other M365 security tooling.
• ITIL Foundation or equivalent service management experience.
• Relevant Microsoft certifications (e.g. MD-102 Endpoint Administrator AZ-104 MS-900).

Additional Information :

What youll bring:

• A customer-first mindset and pride in delivering reliable polished outcomes.
• Strong organisational skills - you can run a refresh program alongside BAU support.
• A bias for documentation automation and continuous improvement.
• Willingness to travel occasionally to practices in the local region as the refresh program requires.

Why work for Abano Healthcare

• Work for the largest DSO in ANZ driving innovation in the dental industry
• Be part of a collaborative high-performance team
• Career growth opportunities in an expanding IT function
• Competitive salary and great employee benefits

Remote Work :

No

Employment Type :

Full-time