Account Manager, Business Information

THE ROLE

The Account Manager Business Information is responsible for managing and strengthening ongoing relationships between Coface and its key clients while ensuring the seamless operational handling and assignment of contracts platforms updates service processes and business information providers. This role combines strategic client managementfocusing on retention growth and delivering expert product guidancewith essential operational support such as investigations contract administration financial data handling product optimization and coordination with internal teams and external providers. Acting as both a client-facing advisor and a centralized operational resource the hybrid role ensures accuracy responsiveness and efficiency across all touchpoints ultimately supporting revenue retention client satisfaction and the smooth execution of Cofaces service delivery.

CUSTOMER RELATIONSHIP MANAGEMENT

• Build strong customer relationships through regular and proactive communication using various media collaborative tools and occasional travel to see clients and prospects.
• Acts as a central point of contact to serve the client and/or its intermediaries. Owns this process.
• Works proactively on timely renewals and address any potential risk or trends of loss/vulnerabilities in advance.
• Prepares and presents sales proposals/renewal offers/QBRs in order to meet renewal pricing and revenue targets and achieve maximum upselling sales profitability.
• Identifies weaknesses in the portfolio and offer solutions while ensuring client retention.
• Demonstrates all Coface offerings to existing clients to determine those solutions best suited for their needs. Develop and execute cross-selling strategies for Cofaces existing clients.
• Performs Standards of Care outlined for clients within their designated client segmentation.
• Systematic approach to forecast and track client account metrics and usage patterns.
• Perform and track investigations with EIC or Underwriters including score clarifications credit-limit refusals multiple entity reviews and financial statement collection. 
• Request and source financials through ATLAS or directly from customers.

OPERATIONAL SUPPORT RESPONSABILITIES

• Support BI Provider activities by processing invoices negotiate resell agreements set up new users updating user information troubleshooting database issues and reporting discrepancies.
• Submit new and renewal contracts to the SSC portal and coordinate SSC booking requests.
• Process CT credit or debit adjustments manual entries and other financial updates as required.
• Provide operational support and act as a resource for other Account Managers on process-related matters.
• Investigate and respond to clients and sales partners including updates related to client records and database maintenance.
• Collaborates to maintain accurate contract documentation and full compliance with company rules and external regulators.
• Work on special projects and tasks delegated by your manager.

Qualifications :

THE CANDIDATE

• Bachelors degree required; preferably in Business or Finance.
• At least 5 years of account management sales or customer service experience in a credit insurance Risk Management SaaS Fintech and Technology would be beneficial.

• Experience engaging with stakeholders at all levels (including founders C-suite and senior executives).
• Strong problem-solving skills with the ability to manage complexity and ambiguity.
• Proactive results-oriented and comfortable working independently.
• Collaborative team-oriented mindset with ability to work in a fast-paced environment.
• Proficient in Microsoft Office Applications: Outlook Word Excel PowerPoint Teams.
• Experience with Coface tools a plus: Power BI Dashboards Credit Track ICON/URBA Cofanet.

Additional Information :

Candidates can work hybrid to one of our three offices in Princeton NJ - Hunt Valley MD - New York NY or be fully remote but we would prefer someone along the East Coast. 

Remote Work :

Yes

Employment Type :

Full-time