Fulfillment and Accreditation Manager, MotoGP

About Quint
Quint is a leading provider of official ticket and hospitality packages for major sports and entertainment events worldwide including Formula 1 NBA MotoGP NHL and more. Quints innovative programs enhance fan experiences and corporate client entertainment with a global presence and proprietary technology driving growth.

About the Role

This is a Third-party Contractor role.

The Fulfillment and Accreditation Manager will deliver seamless guest staff partner and stakeholder experiences through ticketing credentialing accreditation and fulfillment across the global MotoGP calendar. This role leads planning and execution across 20 international events and acts as operational lead for credential printing systems accreditation technology physical fulfillment and distribution.

Performance Will Be Evaluated On

• Accuracy and timeliness of credentialing accreditation and guest package fulfillment.
• Optimization of systems workflows and physical fulfillment.
• Stakeholder feedback collaboration issue resolution and on-site readiness.

Core Responsibilities

• Lead end-to-end accreditation and fulfillment operations for 20 MotoGP events annually.
• Manage credentialing workflows for staff guests vendors media hospitality clients partners and stakeholders.
• Own timelines submissions approvals audits reporting and distribution schedules.
• Lead accreditation systems credential printing platforms and related technology.
• Implement software workflows templates SOPs training materials reporting and documentation.
• Work with circuits promoters governing bodies and security teams on accreditation compliance.
• Manage physical fulfillment including inventory quality control shipping distribution package assembly credential preparation guest packages and working credentials.
• Coordinate with creative and production teams on credential design signage and print assets.
• Oversee credential production including badge printing hardware access verification data accuracy scanners and accreditation center setup.
• Maintain timelines schedules staffing plans operational documents inventory records and distribution trackers.
• Partner with Guest Communications Guest Services Operations Commercial Hospitality Marketing Partnerships Security and Event Delivery.
• Lead accreditation center setup operations and tear-down at MotoGP events globally.
• Lead on-site credential printing distribution troubleshooting check-in and access resolution.
• Ensure materials hardware printers scanners and supplies are operational.
• Provide high-touch service to VIP guests partners media teams staff and stakeholders.
• Manage vendors support broader event operations and troubleshoot issues in real time.
  
• Ensure compliance with data security privacy and operational policies.
• Lead event staff temporary labor and vendors including training coaching reporting debriefs and improvement.

Requirements

• 5 years experience in accreditation credentialing ticketing fulfillment or event operations.
• 3 years experience managing full-time part-time temporary or contract labor.
• Direct experience with accreditation systems credential printing software access workflows and physical fulfillment required.
• Experience implementing credential printing and accreditation platforms required.
• Strong understanding of ticketing inventory management fulfillment logistics and distribution.
• Experience coordinating with venues circuits promoters governing bodies vendors and internal teams.
• Motorsport new event launch venue onboarding or temporary event infrastructure experience preferred.
• Bachelors degree in Event Management Hospitality Business Operations or related field preferred.
• Advanced Excel project management software ticketing systems and accreditation platform skills.
• Spanish and English proficiency required; Italian strongly preferred.
• Current and ongoing right to work in Spain required.

Interpersonal Skills and Traits

• Ability to multitask in a fast-paced deadline-driven environment.
• Strong time management prioritization organization and problem-solving skills.
• Adaptable detail-oriented results-driven service-focused calm under pressure and collaborative.

Working Conditions and Physical Requirements

• Full-time in-person role based in the Barcelona Spain office.
• Requires flexibility to work long hours evenings weekends event days and international travel up to 30%.
• Extensive walking and standing for periods greater than 12 hours while on-site.
  

Required Experience:

Manager