Service Transition Manager

Position Description:

At CGI you will play a pivotal role in ensuring that critical services are seamlessly transitioned from delivery into live environments enabling organisations to operate with confidence and continuity. As a Service Transition Manager working at the heart of complex programmes you will help shape how services are introduced supported and optimised driving measurable outcomes for clients. We empower our professionals to take ownership of service readiness collaborate across delivery and operations and bring innovative thinking to complex challenges all within a supportive environment where your expertise directly contributes to long-term success.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Your future duties and responsibilities:

In this role as a Service Transition Manager you will take ownership of ensuring that services delivered through projects are fully prepared for live operation aligning delivery outcomes with operational capability. You will work closely with project teams service owners and suppliers to ensure services are introduced smoothly with minimal disruption to business-as-usual operations while maintaining strong governance and operational readiness.
You will also play a key role in managing demand across multiple projects balancing priorities and ensuring that operational teams are equipped informed and supported. By bringing structure insight and collaboration you will help drive high-quality service outcomes while contributing to a culture of continuous improvement and shared success.
Lead & Coordinate service transition activities across multiple projects
Ensure & Validate operational readiness documentation and support models
Develop & Embed knowledge articles and service documentation within support teams
Collaborate & Align with service owners delivery teams and suppliers
Govern & Assure transition processes ensuring compliance and minimal disruption
Manage & Forecast service transition demand and resource requirements
Monitor & Report on transition progress risks and capacity constraints
Support & Guide triage processes aligned to operational capacity
Oversee & Maintain financial governance and resource recharge processes

Required qualifications to be successful in this role:

You will bring strong experience in service transition or service introduction within complex environments alongside a solid understanding of service management frameworks and operational governance. You will be confident working across multiple stakeholders and suppliers with the ability to manage competing priorities while ensuring high-quality outcomes.
Proven experience in Service Transition / Service Introduction
Strong understanding of ITIL and Service Management frameworks
Experience working in UK Government environments
Demonstrated ability to manage multiple concurrent projects
Strong stakeholder management across delivery and operations teams
Experience working with third-party suppliers and partners
Solid skills in operational readiness governance and reporting
Ability to plan forecast and manage service demand effectively
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Skills:

• Supplier Management
• Transition management

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.