Music Streaming Platform Customer Expert with Italian and English (Remote within Bulgaria No Calls)

Its a leading music streaming service provider with over 422 million monthly active users as of 2022. It offers digital copyright restricted recorded music and podcasts including more than 82 million songs. As a freemium service basic features are free with advertisements and limited control while additional features such as offline listening and commercial-free listening are offered via paid subscriptions. The platform is currently available in 180 countries.
You support will be with E-mail support and through a messaging system (non-voice support) - no calls!

Qualifications :

Excellent Written skills in Italian (C1)
Good Verbal & Written skills in English (B2 or above)
Valid work-permit to work in the EU
Previous Experience in Customer Service is a plus;
Communication skills and ability to maintain good relationship with customers assisting them in finding the best solution;
Positive attitude and great interpersonal skills with a can do attitude;
Ability to present complex information in a simple and understandable way;

Your Tasks

Providing Email and chat support for our clients;
Answering to How to and FAQ questions;
Assisting with account and payment-based questions and problems;
Providing assistance with troubleshooting.
Additional information

Additional Information :

You will Get

Long-term job security with permanent contract;
Additional health insurance and life insurance;
21 days of paid annual leave
1.5h paid breaks per day;
Food vouchers;
Clear career path within the company;
Ability to work from home
Competitive salary;
World-class on-the-job training;
MORE reasons to join our team

Fully digital employee services through eSignature;
Employee assistance program including 24/7 access to psychological support;
Employee discounts portal featuring over 20 exclusive discounts;
Employee referral program;
Rewards and recognition program;
Multisport card partially covered by the company;
In-house learning and development portals with training options for Certification;
Multiple events organized in the office for employee engagement as well as wellness initiatives;
Gift for birth or adoption;
Corporate social responsibility events and team buildings;
Exposure to global business knowhow.

Remote Work :

Yes

Employment Type :

Full-time