ServiceNow Product Manager

This is a ServiceNow Product Manager position essentially owning the platform and acting as the interface between the business from a delivery perspective and the managed service provider from a support / development / strategy perspective.  Typical responsibilities and skills would include;

Product Strategy & Vision

• Define and own the product vision for specific ServiceNow domains (e.g. ITSM CSM)
• Align the platform roadmap with business strategy customer needs and organisational priorities.
• Translate highlevel goals into clear product objectives KPIs and success measures
• Roadmap & Backlog Ownership
• Own the product roadmap balancing
• o    Technical debt
• o    Platform upgrades
• o    New capability development
• o    Regulatory / security requirements
• Maintain and prioritise the product backlog (epics features enhancements)
• Stakeholder Management
• Act as the primary interface between:
• o    Business stakeholders
• o    Service owners
• o    Delivery teams (developers admins testers)
• Run product forums roadmap reviews and prioritisation sessions
• Demand & Intake Management
• Define and manage demand intake processes (ideas enhancements change requests)
• Ensure consistency and transparency in prioritisation decisions
• Platform Governance & Standards
• Ensure adherence to:
• o    Platform design standards
• o    Data model integrity
• o    Naming conventions
• o    Reuse and configuration-over-customisation principles
• Guard against platform sprawl and unmanaged customisation
• Partner with architects on technical direction and guardrails
• Adoption & Enablement
•  Drive user adoption through:
• o    Feature communication
• o    Training and enablement plans
• o    Feedback loops
•  Measure adoption and adjust roadmap accordingly

Qualifications :

Strong working knowledge of

• ServiceNow architecture (single instance scoped apps update sets)
• Configuration vs customisation best practice
• ACLs roles groups and data security
• Integration patterns (REST MID Server concepts)
• Performance considerations and technical debt risks
• Experience with ServiceNow reporting and Platform Analytics
• Comfort translating metrics into business outcomes
• Understanding of data quality imports and CMDB health

Additional Information :

Why Version 1 

At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability. 

• Share in our success with our Quarterly Performance-Related Profit Share Scheme where employees collectively benefit from a share of our companys profits 
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme 
• Flexible/remote working Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance 
• Financial Wellbeing initiatives including; Pension Private Healthcare Cover Life Assurance Financial advice and an Employee Discount scheme 
• Employee Wellbeing schemes including Gym Discounts Bike to Work Fitness classes Mindfulness Workshops Employee Assistance Programme and much more. Generous holiday allowance enhanced maternity/paternity leave marriage/civil partnership leave and special leave policies 
• Educational assistance incentivised certifications and accreditations including AWS Microsoft Oracle and Red Hat 
• Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform. 
• Environment Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity inclusion and belonging schemes. 

And many more exciting benefits drop us a note to find out more.   

Version 1 is an equal opportunities employer. 
 
We are committed to building a diverse inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds identities and lived experiences and we value the different perspectives people bring. 
 
We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process please contact recruiter email address at Version 1. We will consider all requests carefully respectfully and confidentially. 

Version 1 is an equal opportunities employer. 

We are committed to building a diverse inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds identities and lived experiences and we value the different perspectives people bring including those shaped by disability and neurodiversity. 

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process please contact your recruiter at Version 1. We will consider all requests carefully respectfully and confidentially. 

Video links: 

Work :

No

Employment Type :

Full-time