Program Manager
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Job Location:
Yearly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row Infosys offers a workplace where careers grow with purpose. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
Join Infosys and be part of a culture thats not just promisedits certified. #TopEmployer2026 #ThriveAtInfosys
Location: Melbourne
Salary:Salary:AUD 88 Annual Gross
PleaseNote:Theabovesalaryrangeisonlyindicativeandmaybesubjecttosuitableenhancementsbasedoninternalcompanyprocess.
Short Description: Looking for Program Manager - Telecom
Role Summary: Senior technology and service delivery leader driving end-to-end program ownership across Build Run and Transform functions within large-scale enterprise platforms.
Acts as a trusted advisor to client executives and Infosys leadership ensuring seamless transition from transformation programs into stable efficient and optimized Run operations while continuously driving innovation through AI automation and modern engineering practices.
Owns service delivery outcomes including SLA performance customer experience operational resilience and cost optimization while leading modernization and platform evolution initiatives.
Telecom domain experience is desirable.
Key Responsibilities:
Program & Run Leadership
Own end-to-end delivery across Run operations stabilization and continuous improvement lifecycle
Core Skills & Competencies
Service Delivery & Operations
Ourrecruitment and selection processis designed to create the best match for both you and Infosys. Depending on the role it may include an initial screening technical or functional interviews and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent respectful and engaging at every step.
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row Infosys offers a workplace where careers grow with purpose. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
Join Infosys and be part of a culture thats not just promisedits certified. #TopEmployer2026 #ThriveAtInfosys
Location: Melbourne
Salary:Salary:AUD 88 Annual Gross
PleaseNote:Theabovesalaryrangeisonlyindicativeandmaybesubjecttosuitableenhancementsbasedoninternalcompanyprocess.
Short Description: Looking for Program Manager - Telecom
Role Summary: Senior technology and service delivery leader driving end-to-end program ownership across Build Run and Transform functions within large-scale enterprise platforms.
Acts as a trusted advisor to client executives and Infosys leadership ensuring seamless transition from transformation programs into stable efficient and optimized Run operations while continuously driving innovation through AI automation and modern engineering practices.
Owns service delivery outcomes including SLA performance customer experience operational resilience and cost optimization while leading modernization and platform evolution initiatives.
Telecom domain experience is desirable.
Key Responsibilities:
Program & Run Leadership
Own end-to-end delivery across Run operations stabilization and continuous improvement lifecycle
- Lead steady-state service delivery for large mission-critical platforms ensuring:
- SLA adherence
- Incident problem and change management excellence
- Service resilience and availability
- Establish and govern operational KPIs run metrics and service health dashboards
- Drive operational transformation initiatives to improve:
- Cost efficiency
- Automation coverage
- Productivity
- Ensure seamless handover from Build to Run including knowledge transition support readiness and governance frameworks
- Lead multi-vendor ecosystem coordination across operations and engineering teams
- Establish robust service governance delivery rigor and operational discipline
- Drive SLA / KPI adherence service quality and customer satisfaction metrics
- Lead enterprise-scale managed services and delivery portfolios
- Implement ITIL-aligned processes across incident problem change and release management
- Ensure strong financial governance including cost margin and utilization optimization
- Continuously improve service maturity automation and delivery efficiency
- Introduce and scale Agentic AI and intelligent automation across Run operations
- Drive AIOps predictive monitoring and automated incident resolution
- Leverage data and analytics for proactive service management and decision-making
- Improve operational efficiency through automation-first delivery models
- Act as primary advisor to senior stakeholders and client leadership
- Provide executive-level reporting on:
- Service performance
- Risks and mitigations
- Transformation roadmap
- Strengthen customer relationships and drive account growth through delivery excellence
- Influence strategic decisions through data-driven insights and operational outcomes
- Lead and scale large global delivery teams (multi-location multi-function)
- Build high-performing teams across:
- Engineering
- Operations
- Support
- Foster a culture of:
- Accountability
- Continuous improvement
- Automation-first mindset
Core Skills & Competencies
Service Delivery & Operations
- Enterprise-grade service delivery leadership (Run environments)
- Strong expertise in:
- SLA / KPI management
- ITIL processes
- Managed services delivery
- Experience managing large delivery portfolios and global teams
- Strong understanding of:
- Cost optimization
- Profitability improvement
- Delivery-led revenue growth
- Experience managing large enterprise accounts
- 15 years of leadership experience across:
- Service delivery
- Telecom platforms
- Managed services and operations
- Proven experience in:
- Running large global delivery organizations
- Driving operational transformation programs
- Managing multi-vendor environments
- Demonstrated success in client-facing executive roles
- Telecommunications domain expertise:
- OSS/BSS platforms
- Network operations assurance and orchestration
- Experience with:
- Large-scale telecom operators
- Global delivery and outsourcing model
- Proven leadership in:
- Operational transformation
- Offshore delivery scaling
- Large program governance
- Life Trauma & Income Protection Insurance
- Health and Well-being programs
- Marram Holidays & Healthcare
- Access to Fitness and Gym Memberships
- Employee Assistance Program (EAP)
- Flexible working arrangements (hybrid based on role and business needs)
Ourrecruitment and selection processis designed to create the best match for both you and Infosys. Depending on the role it may include an initial screening technical or functional interviews and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent respectful and engaging at every step.
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Manager
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
