ServiceNow ITAM Lead

Job Title: ServiceNow ITAM Lead

Location: Bloomington IL (Onsite)

Work Mode: Onsite

Hiring Mode: W2 Contract only

Job Description:

Seeking an experienced ServiceNow resource with 5 to 7 years of expertise in ServiceNow ITAM HAM to support enterprise IT asset and hardware asset management implementations.

Job Description:

• Work extensively with the ServiceNow ITAM HAM modules to manage and optimize hardware asset lifecycle processes
• Collaborate with cross functional teams to ensure effective integration of ITAM and HAM with other ServiceNow modules
• Utilize knowledge of ServiceNow platform capabilities including APIs workflows and configuration to enhance asset management solutions
• Participate in the design development and customization of ServiceNow applications related to ITAM and HAM
• Support the maintenance and continuous improvement of IT asset and hardware asset management processes within the enterprise environment
• Ensure compliance with software license and hardware asset policies through effective configuration and automation
• Assist in troubleshooting and resolving platform issues related to ITAM HAM modules
• Maintain documentation related to system configurations processes and best practices

Roles and Responsibilities

• Implement and configure ServiceNow ITAM and HAM modules following industry best practices
• Develop and customize workflows business rules client scripts UI policies and actions specific to ITAM HAM requirements
• Manage software and hardware asset lifecycle including discovery compliance license management and retirement
• Configure integrations with third-party systems for data population and synchronization using REST SOAP and other APIs
• Participate actively in build activities peer reviews and technical validations to ensure highquality deliverables
• Document technical details release notes and conduct knowledge transfer sessions
• Collaborate with stakeholders to support User Acceptance Testing UAT and address any issues
• Stay current with ServiceNow certifications and best practices related to ITAMHAM to continuously enhance platform capabilities