Find your calling at Mercy!

Position Details:

Essential Duties and Responsibilities

Communication & Customer Service

• Demonstrates effective verbal and written communication with physicians patients families and staff
• Prioritizes and responds to calls within five (5) minutes relaying accurate information to appropriate personnel
• Greets and directs medical personnel patients and visitors in a professional and caring manner
• Takes accurate written and verbal messages and communicates them promptly
• Maintains strict patient confidentiality in accordance with hospital policy and HIPAA regulations

Birth Registration & Vital Records

• Initiates and accurately completes vital record documentation including:
  • Birth certificates
  • Acknowledgment and denial of paternity affidavits
  • Stillbirth certificates
• Ensure all records are completed and submitted within state-mandated timeframes
• Collects verifies and enters birth data into the Oklahoma State Department of Health (OSDH) electronic birth registration system - ROVER
• Reviews parent-provided information for completeness and accuracy
• Faxes corrections and amendments to State Vital Statistics as needed
• Maintains communication with the State Vital Statistics office regarding updates changes and corrections
• Coordinates physician signatures for stillbirth certificates in a timely manner
• Corresponds with funeral homes regarding stillbirth certificates
• Maintains an accurate birth certificate status log

Parent & Family Support

• Provides education to parents regarding:
  • Birth certificates
  • Social Security Administration (SSA) documentation
  • Paternity and legal requirements
• Answers all parent questions in a compassionate and professional manner
• Contact parents who were discharged before completing paperwork and arrange return visits when necessary

Office Systems & Technical Duties

• Operates office and communication equipment including:
  • Computer systems
  • Printers
  • Telephones
  • Fax machines
  • Copy machines
• Retrieves electronic information immediately upon request by authorized staff
• Uses Outlook for departmental and interdepartmental communication
• Generates departmental correspondence accurately and within requested timeframes

Collaboration & Department Support

• Attends at least 50% of unit staff meetings
• Flexes work hours to meet departmental needs
• Remains available by phone on weekends to support weekend birth clerks
• Performs other duties as assigned by the supervisor

Qualifications

Required

• High School Diploma or GED
• Strong attention to detail and accuracy
• Basic computer skills
• Excellent communication and customer service skills
• Ability to handle confidential and sensitive information professionally

Preferred

• Experience in Health Information Management hospital registration or medical records
• Experience in Labor & Delivery Womens Services or hospital settings
• Knowledge of Oklahoma Vital Records processes
• Familiarity with medical terminology

Skills & Competencies

• Accuracy and attention to detail
• Compassion and professionalism
• Organization and time management
• Ability to work independently and meet deadlines
• Emotional intelligence and cultural sensitivity

Work Environment

• Hospital or birthing facility
• Frequent interaction with patients families and multidisciplinary teams
• May require weekends holidays flexible hours or on-call availability

Physical Requirements

• Ability to sit stand and use a computer for extended periods
• Occasional lifting of files or records
• Visual acuity for data entry and document review

Why Mercy

From day one Mercy offers outstanding benefits - including medical dental and vision coverage paid time off tuition support and matched retirement plans for team members working 32 hours per pay period.

Join a caring collaborative team where your voice matters. At Mercy youll help shape the future of healthcare through innovation technology and compassion. As we grow youll grow with us.