Account Delivery Manager
Share
Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
AMPECO is one of the most innovative companies in the area of electric vehicle charging
infrastructure an industry that aims to change the world by making charging easier for
electric vehicles (EVs) drive a transformation of the transport and mobility sectors
AMPECO is at the forefront of that grand revolution and were just getting started.
Our product the AMPECO EV Charging Platform is a business-critical SaaS platform used
by companies to manage their EV charging infrastructure processes and energy use. Its
already in use by companies all over the world from North and South America to Europe Asia
and Australia.
Our team is highly motivated capable and committed to our mission. We are looking to expand
it with like-minded capable people eager to give learn and grow with us.
About the role
At AMPECO the Account Delivery Manager (ADM) is the central role in servicing our clients:
one person who owns the customer end-to-end and orchestrates a constellation of specialists
around them.
Youll be the primary point of contact for your customers operational and technical teams
driving value across the full lifecycle from greenfield onboarding through day-to-day
operations to long-term satisfaction. You dont need to be the deepest expert in every area; you
need to know when how and why to pull in our specialists and youre comfortable working
hands-on in the platform and resolving service requests directly when thats what moves the
customer forward.
If you thrive on ownership problem-solving and building relationships this is a chance to shape
how AMPECO delivers for its enterprise clients.
infrastructure an industry that aims to change the world by making charging easier for
electric vehicles (EVs) drive a transformation of the transport and mobility sectors
AMPECO is at the forefront of that grand revolution and were just getting started.
Our product the AMPECO EV Charging Platform is a business-critical SaaS platform used
by companies to manage their EV charging infrastructure processes and energy use. Its
already in use by companies all over the world from North and South America to Europe Asia
and Australia.
Our team is highly motivated capable and committed to our mission. We are looking to expand
it with like-minded capable people eager to give learn and grow with us.
About the role
At AMPECO the Account Delivery Manager (ADM) is the central role in servicing our clients:
one person who owns the customer end-to-end and orchestrates a constellation of specialists
around them.
Youll be the primary point of contact for your customers operational and technical teams
driving value across the full lifecycle from greenfield onboarding through day-to-day
operations to long-term satisfaction. You dont need to be the deepest expert in every area; you
need to know when how and why to pull in our specialists and youre comfortable working
hands-on in the platform and resolving service requests directly when thats what moves the
customer forward.
If you thrive on ownership problem-solving and building relationships this is a chance to shape
how AMPECO delivers for its enterprise clients.
What youll do
Own the customer relationship
Own a portfolio of customers end-to-end building a deep understanding of their business
model technical environment and commercial goals.
Act as the primary point of contact for operational and technical stakeholders ensuring
their priorities and our platform stay aligned.
Handle straightforward commercial topics directly and partner with Business specialists
on contract negotiations expansion and C-level relationships.
Know when how and why to pull in Business or Technical specialists and provide the
needed context so they can address the request of the customer quickly
Translate customer needs into structured requirements then work with product
engineering and solution teams to assess feasibility scope and timelines.
Keep internal stakeholders aligned and the customer informed throughout cross-functional
delivery.
Advise and shape the product
Act as a trusted advisor on day-to-day product use and adoption and signal expansion
opportunities as they emerge.
Surface customer feedback recurring patterns and product gaps to internal stakeholders
so we keep improving the platform.
Stay current on eMobility EV charging trends and our evolving product capabilities.
Own a portfolio of customers end-to-end building a deep understanding of their business
model technical environment and commercial goals.
Act as the primary point of contact for operational and technical stakeholders ensuring
their priorities and our platform stay aligned.
Handle straightforward commercial topics directly and partner with Business specialists
on contract negotiations expansion and C-level relationships.
Run service delivery and operations
Own incident and escalation management end-to-end from SLA tracking and
governance of open items to direct hands-on resolution of service requests where your
involvement is the fastest path to a customer outcome.
Manage the onboarding of new customers in collaboration with AMPECOs experts.
Run a clear cadence of operational reviews status updates and account health checks so
nothing drifts.
Know when how and why to pull in Business or Technical specialists and provide the
needed context so they can address the request of the customer quickly
Translate customer needs into structured requirements then work with product
engineering and solution teams to assess feasibility scope and timelines.
Keep internal stakeholders aligned and the customer informed throughout cross-functional
delivery.
Advise and shape the product
Act as a trusted advisor on day-to-day product use and adoption and signal expansion
opportunities as they emerge.
Surface customer feedback recurring patterns and product gaps to internal stakeholders
so we keep improving the platform.
Stay current on eMobility EV charging trends and our evolving product capabilities.
What were looking for
3 years in a customer-facing role at a software company Account Management
Technical Account Management Customer Success Service Delivery or similar. B2B
SaaS or complex B2B products preferred.
A track record of building strategic relationships with both operational and technical
stakeholders.
Solid technical fluency: you can reason about software architecture integrations and SaaS
platforms and translate between business and technical conversations.
Strong project management and coordination skills with experience driving cross-
functional delivery against deadlines.
Comfort in orchestrating internal experts and aligning multiple parties around a common
goal.
A growth mindset you pick up new skills as the role and product evolve.
Fluent written and spoken English.
Technical Account Management Customer Success Service Delivery or similar. B2B
SaaS or complex B2B products preferred.
A track record of building strategic relationships with both operational and technical
stakeholders.
Solid technical fluency: you can reason about software architecture integrations and SaaS
platforms and translate between business and technical conversations.
Strong project management and coordination skills with experience driving cross-
functional delivery against deadlines.
Comfort in orchestrating internal experts and aligning multiple parties around a common
goal.
A growth mindset you pick up new skills as the role and product evolve.
Fluent written and spoken English.
What we offer
A seat at a fast-growing company on the path to becoming a global industry leader.
A team of highly experienced people who genuinely enjoy working together.
Flexible working hours.
A bonus day off for your birthday.
5 additional vacation days per year after your first year with us.
Social events and team buildings worth showing up for.
Medical insurance with generous coverage for you and your family.
Monthly shared-mobility allowance (Spark and GOeGO).
EV week a company electric car for your personal use every 12 months.
A team of highly experienced people who genuinely enjoy working together.
Flexible working hours.
A bonus day off for your birthday.
5 additional vacation days per year after your first year with us.
Social events and team buildings worth showing up for.
Medical insurance with generous coverage for you and your family.
Monthly shared-mobility allowance (Spark and GOeGO).
EV week a company electric car for your personal use every 12 months.
Our team at AMPECO is deeply committed to our mission and were looking for like-minded individuals eager to give learn and grow with us. If youre passionate about innovative technology and want to make a real impact in the e-mobility sector we want to hear from you. Join AMPECO in building the future of EV charging!
Our interview process is entirely remote. Only shortlisted candidates will be contacted.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About Company
Launch, optimize, and scale your EV Charging business with AMPECO’s hardware-agnostic EV charging software.
