CMS & Digital Operations Manager

At Costa Coffee we are what we craft. Were reimagining coffee experiences in over 50 countries and counting as a key part of the Coca-Cola System. Whether you get your coffee in a store from a machine at home or on the go weve got you want to be theleaders in new technology that transforms coffee experiences. At the heart of this is our coffee technology hub in Sofia developing fresh solutions and reimagining the future of coffee to make greatness every also want to help you grow in your career through amazing experiences our apprenticeship scheme and development programmes. At Costa you can go beyond the our Digital Hub in Sofia as ourCMS & Digital Operations Manager and play a key role in delivering seamless digital experiences across our global web app and Costa Express platforms. Working at the heart of our international marketing team youll drive the execution optimisation and governance of digital content across multiple markets collaborating closely with product design and technology teams to bring campaigns to life with pace precision and consistency. This is an exciting opportunity for a digitally minded operations expert to shape best practice champion innovation and help elevate the customer experience for one of the worlds most loved coffee why CostaWere a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:Life Accident & Disability InsuranceHealthcare Benefits for you and your dependentsPreferential rates on a Multisport Card for you and the familyWere passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity equity and inclusion and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver Passion for Progress Win with Warmth Courage to Challenge and Trusted Team learn more about our Bulgaria hub our roles and Costa Coffee head to our careers site here: youll doBeing a CMS & Digital Operations Manageris your chance to join our exciting hub in Sofia - which means you will:Lead the day-to-day management and optimisation of CMS operations across Costa Coffees global web app and Costa Express platforms ensuring content is delivered accurately consistently and at and coordinate digital content updates campaign rollouts and localisation activities across multiple international markets maintaining strong brand and accessibility closely with marketing product UX design and technology teams to deliver seamless digital experiences and support ongoing platform enhancements and CMS digital performance through content optimisation SEO improvements QR code tracking analytics and operational best practice helping markets maximise engagement and and enable global market teams through CMS training governance onboarding and playbook management creating scalable processes that deliver operational excellence across the digital you areIts your unique ingredients were interested in:Proven experience managing CMS platforms and digital operations within a fast-paced marketing environment ideally supporting consumer-facing websites in the retail hospitality or QSR operational and project delivery skills with the ability to manage multiple campaigns content updates and priorities across global markets with accuracy and attention to collaborating with cross-functional teams including marketing UX product design and technology with a strong understanding of digital platforms technical dependencies and CMS -driven and commercially minded with experience using analytics and SEO insights to optimise digital content performance improve engagement and support continuous improvement excellent communicator and team player with a global mindset capable of building strong stakeholder relationships supporting market enablement and mentoring junior team members in a collaborative Sofia HybridThe role will be hybrid model with the expectation of being in the Sofia office 2-3 days per week as required. Some international travel may also be required occasionally to any reasonable adjustments and general queries please get in touch with