Operations Executive

The role at a glance

• Role: Operations Executive
• Salary:
• Location: UK remote with occasional days in London or Manchester
• Holiday: 35 days incl. bank holidays plus did we mention well give you 5 extra days off a year just to go on an adventure
• Contract: Permanent full-time
• Also included: 12 sessions a year of leadership coaching. 1000 development budget. The opportunity to train as a coach yourself. Fully flexible working.

This role is not for everyone

There is a particular kind of operational work that almost nobody talks about properly. It is the work of making something complex run beautifully without anyone noticing it is running at all. Catching the small thing on a Tuesday afternoon that nobody else would have caught. Fixing it before it becomes the big thing on Wednesday. Holding the detail.

Most organisations do not know how to value this work. They say they do in the same way they say they value culture or wellbeing or learning and then they put the budget somewhere else. The people who do this work are often the most capable in the building doing more than they were asked to do. They notice everything.

We are looking for one of those people.

Who we are

MSB is a coaching and coach education practice working with leaders in international schools.

• Born in 2017 and now a core team of seven plus twenty-eight accredited coaches across six continents
• Approaching 1 million in revenue growing deliberately
• Some clients include Nord Anglia Education GEMS ESF Taaleem Haileybury Almaty and ICS Madrid
• Coach education NPS of 100
• 450 leaders coached in 120 schools
• Pursuing B Corp certification

We exist to celebrate humanity in education. Schools become extraordinary when the people leading them have space to think clearly with honest support and genuine challenge.

Our values are Integrity Conversation Adventure. We do what we say we will do and we are honest when we cannot. We name things rather than absorbing them. We lean into the unknown celebrate the attempt as well as the outcome and refuse to mistake safety for quality.

Tasks

What you will be doing

You will sit alongside the Head of Operations and run the operational life of the business. The remit is broad and no two weeks will look the same.

• Programme delivery: Setting up programmes in Scoro managing delegate registers tracking coaching engagements coordinating across our network of associate coaches
• Data and reporting: Keeping HubSpot and Scoro clean current and useful. Feeding the impact reporting that demonstrates value to clients
• Learning platform support: Working alongside our Head of Learning on the operational side of coach education: delegate access content production programme logistics
• Internal ops administration: Process documentation finance and HR administration intranet building implementing new workflows under the direction of the Head of Operations. As MSB builds towards B Corp and Cyber Essentials you will contribute to the operational groundwork that makes both real.
• Client and coach communications: Becoming the operational point of contact that coaches delegates and clients turn to first

Requirements

Who we think you are

• You are drawn to tools and you use them: You have a take on which SaaS products are well-built and which are not. You have probably automated something in your personal life that did not need automating just because you wanted to see if you could. You use AI daily beyond the experimental. When you find a slow process you cannot quite leave it alone
• You have an eye for quality and detail: You notice when something looks right and when it does not. You care about the visual and written craft of what you put into the world. You edit your own emails twice before sending them. This matters to you in a way that some of your colleagues do not entirely understand.
• You are curious about coaching: Maybe you have done a short course or read something that stayed with you or simply experienced what it is like to be properly listened to; the kind of listening that changes how you hear yourself the conversations that leave you more yourself than you started.

What you bring on day one

Essential:

• Experience in an operational support coordination or executive support role ideally in a professional services SME
• Strong written communication: clear accurate adaptable across registers
• Comfort across CRM project management spreadsheets and learning platforms
• Use of AI and the wider toolset that makes a small business run
• Some experience supporting finance or HR administration
• A bachelors degree in any subject or at least 5 years equivalent workplace experience.
• The right to work in the UK (we cannot sponsor visas for this role)

Helpful but not essential:

• Hands-on experience with HubSpot or Scoro
• A coaching qualification or genuine interest in pursuing one
• Experience in education leadership development or a similar field
• Experience with B Corp Cyber Essentials GDPR or equivalent compliance work

If you are missing one or two essentials but recognise yourself in the rest of this apply anyway. We hire people not CVs.

Benefits

Salary:

Location: UK remote with occasional days in London or Manchester

Holiday: 35 days incl. bank holidays plus did we mention well give you 5 extra days off a year just to go on an adventure

Contract: Permanent full-time

Also included: 12 sessions a year of leadership coaching. 1000 development budget. The opportunity to train as a coach yourself. Fully flexible working.

How we grow people

The role grows with the business. So does the person doing it. We invest across every dimension that matters. We hire for where people can go not just where they are today.

How to apply and what to expect

The full application pack and application form can be found here: replaced the cover letter with a thoughtfully designed application form. You submit your CV here too. It takes around 25 to 35 minutes. Write the way you actually write. Honest and imperfect beats polished and hollow every time.

Please note: we can only review and process applications received through the
application form linked above. CVs and expressions of interests received through other platforms not be reviewed.

The process:

• Apply: rolling applications with an initial shortlist reviewed the week of 1 June 2026
• First conversation: shortlisted candidates invited to a 20-minute Zoom with the Head of Operations scheduled the week of 8 June. A chance for both of us to understand whether this is likely to fit
• Face-to-face interview: final candidates invited to an in-person interview in London or Manchester within two weeks of the first conversation. Around an hour with some members of the team. Designed to explore what actually matters with plenty of space for your questions back to us

We will move at pace. We respect your time.

We are committed to making this process work for everyone who applies. If there is anything we can do to make it work better for you: sharing interview questions in advance additional time breaks or a different format altogether please tell us. We will arrange it without question.