RR-Sr Analyst I Infrastructure Services

Job Description:

Key Responsibilities

• Manage end-to-end hardware asset lifecycle (procurement to disposal) and ensure all assets are accurately maintained in the asset repository

• Maintain complete asset records including purchase lease warranty and maintenance details

• Ensure high data accuracy and completeness (AAC) through regular reconciliation across multiple data sources

• Monitor and manage stock levels including analysis for procurement redeployment and disposal

• Track asset movements across users locations and stockrooms to ensure optimal utilization

• Generate hardware asset reports (inventory utilization lifecycle stock status) and support monthly billing (ON/OFF reporting)

• Validate billing data and resolve discrepancies with finance and stakeholders

• Ensure all assets are covered under valid warranty and maintenance contracts and support audit compliance

• Collaborate with internal teams (procurement field services infrastructure finance) and vendors

• Ensure SLA adherence for asset-related service requests (IMACD)

• Participate in governance discussions and ensure SOW deliverables are met

• Drive process improvements cost optimization and asset efficiency initiatives

• Support incident problem and change management related to hardware assets

• Mentor team members and ensure adherence to asset management processes

Skills & Experience

• 8 years of overall experience with 35 years in Hardware Asset Management (HAM)

• Strong understanding of hardware asset lifecycle management

• Experience with asset management tools (e.g. ServiceNow or similar platforms)

• Advanced Microsoft Excel skills (pivot tables lookups reporting)

• Strong analytical and data reconciliation capabilities

• Familiarity with ITIL processes (Incident Change Problem Management)

• Excellent communication and stakeholder management skills

Preferred Qualifications

• IAITAM certifications (CHAMP CSAM CITAM)

• Lean Six Sigma certification

Experience in enterprise/global asset management environments

Key Success Factors

• Strong ownership and accountability for asset data accuracy

• High attention to detail and governance mindset

• Ability to drive hardware optimization and cost efficiency

• Proactive issue resolution and continuous improvement approach

• Strong collaboration and customer engagement skills

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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