Donor Relations Manager (bilingual)

AI Disclosure Statement

We do not use artificial intelligence (AI) to automatically screen or select candidates for interview. AI may be used in the hiring process to assist our recruitment team by:

• Summarizing recruiter or hiring manager notes and
• Conducting limited keyword searches for specific jobrelated criteria.

However every application is reviewed by a qualified human to assess transferable or similar experience regardless of any AIassisted preliminaries.

Vacancy Notice

This posting is for a an existingposition and is not intended to create an ongoing candidate pool for future openings. Qualified applications will be individually assessed for this role only.

Applications will be accepted until 9:00am EDT on 28 May 2026

Position Status: Permanent37.5 hrs. per week

At the core ofDoctors Without Borders/Médecins Sans Frontières (MSF) Canadas identity is a commitment to medical ethics independence neutrality and go where peoples medical needs are greatest. These ideals have driven every aspect of our work from medical care and logistical coordination to finance and communications since MSF was established in 1971.

The Donor Relations Managerwill lead donor stewardship strategy and directly manage a bilingual supporter services team for MSFCanada ensuring every donor interaction reflects theorganizationsmission and valueswhile overseeing donation processing handling escalated donor care and collaborating with internal teams and external partners to continuously improve the end-to-end donor experience.

MSF Canada is looking for someone who will be responsible for the following:

• Operationalsupport : Customer Service focus to ensure contact center service levels are met or exceeded; Quality Assurance focus to analyze and monitor weekly performance and provide feedback; Develop and execute stewardship strategies to meaningfully engage donors and increase retention.
• Donor Relations teammanagement : Lead in the hiring and development of the team members to achieve their goalsestablishingtrust respect recognition and mutual accountability in a high performance collaborative environment.
• Relationship buildingand team orientation : Recommend changes to policy and workflow to improve data processes and best practices; Collaborate with colleagues fromFundraising Systems unit toensure that the data is clean and ready to use

CLICK HERE for complete job description.

The successful candidate will bring MSF Canada:

• Demonstrated team management experience in a bilingual environment (English and French)
• Demonstratedinterpersonal and communication skillsandability to build relationships with diverse donors.
• Detail-oriented organized and capable of managing multiple projects simultaneously.
• Proficiencywith CRM systems and donor management tools.
• Ability to write compelling donor communications.
• Familiarity with philanthropic environments or nonprofit fundraising best practices.
• Education or training in Fundraising Customer Service Call Center operations or a combination of training and relevant experience.

From MSF Canada youll receive a comprehensive peoplefocused benefits package that supports your wellbeing financial security and growth. This includes generous time off flexible hybrid work a modern and accessible workspace strong health and lifestyle coverage employer-funded retirement savings family support programs and annual professional development all within an inclusive valuesdriven culture.

Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to the Human Resources team.

MSF adopts a safeguarding culture where personnel and communities are and feel safe and valued throughout their involvement with the organization where individuals know who to go to with any concerns and are confident that they will be listened to and heard without personal or professional repercussions and where the organization strives to adopt the highest standards of practice across all areas of safeguarding rather than setting for the minimum standard in order to be legally compliant.

Application questions are in lieu of a cover letter. Please provide only your resume.