Regional Operations Manager

Job Summary

The Regional Operations Manager leads multiple branches to ensure operational excellence safety and customer satisfaction. This role supports and develops Branch Managers identifies process improvements and oversees key functions including cost control sales service training and inventory management. Regular engagement through visits audits and meetings ensures alignment with company standards.

Job Duties & Responsibilities

• Provides prompt effective customer service through timely communication resolution and follow-up

• Maintains ethical professional relationships with customers vendors and internal teams

• Fosters cross-functional collaboration to resolve issues with a solution-focused mindset

• Leads by example upholding professionalism ethics and company policies

• Conducts regular check-ins to provide coaching feedback and goal alignment

• Recognizes employee achievements and addresses issues in collaboration with HR

• Collaborates with leadership to achieve branch performance safety and operational goals

• Oversees P&L cost control compliance and continuous improvement initiatives

• Leads performance reviews facility logistics and fleet safety management

• Supports training policy execution and recommends operational enhancements

• Demonstrates flexibility and initiative including travel as required

• Oversees branch staffing practices and ensures compliance with company policies

• Manages employee relations investigations and partners with HR on complex matters

• Guides branch leaders in employee development communication and team building

• Supports talent planning compliance initiatives and participates in unemployment hearings

• Safety-sensitive role requiring constant alertness and adherence to safe work practices

• Maintains proficiency in company systems for administrative tasks such as data entry messaging call logs and workflow updates

• Performs additional duties as assigned with flexibility to adapt to changing business needs and responsibilities

Qualifications

• Bachelors degree in Business Operations Management Supply Chain or a related field or equivalent relevant work experience

• 8 years of experience in business operations warehousing supply chain or logistics

• 3 years of proven success in multi-unit leadership with strong performance metrics

• Proficient in Microsoft Office (Word Excel PowerPoint Outlook)

• Skilled in using office technology including virtual meeting platforms computers scanners and phone systems

Preferred Qualifications

• 10 years of experience in business operations warehousing supply chain logistics or related fields; appliance industry experience is a plus.

• 5 years of multi-unit leadership experience with a proven track record of achieving performance metrics.

Physical Demands & Work Environment

This position typically requires 4050 hours per week and involves routine office-related physical activity including:

• Regular bending and lifting or carrying items up to 10 lbs.

• Extended use of hands and arms for computer-based tasks and office equipment.

• Prolonged periods of sitting with intermittent standing and walking throughout the day.

• Frequent communication via phone and in-person requiring consistent use of hearing and speech (up to 6 hours daily).

• Daily operation of office equipment such as computers phones and scanners (up to 8 hours).

What We Offer:
We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical dental vision and prescription coverage effective immediately

• 401(k) plan with company contributions

• Life insurance and short- and long-term disability coverage

• HSA/FSA options and an Employee Assistance Program (EAP)

• Paid time off including vacation holidays and personal days

• Weekly pay employee discounts and more

Equal Employment Opportunity & Pre-Employment Requirements

We are an equal opportunity employer and make employment decisions without regard to sex age race religion national origin citizenship status sexual orientation gender identity disability or military service history. To request reasonable accommodation contact

All candidates who receive a written offer of employment must successfully complete a background check and drug screening in accordance with our company policy. For roles involving driving a company vehicle a Motor Vehicle Record (MVR) check will also be conducted to determine insurability. This employer participates in E-Verify and will use Form I-9 information to confirm employment authorization with the federal government.