Membership Support Officer

Membership Support Officer

Speech Pathology Australia Melbourne (National Office)
Full-time Permanent Hybrid

About the role

Speech Pathology Australia (SPA) is the national bodyrepresenting over 16000 members in the speech pathology profession. SPAsupports and regulates the ethical clinical and professional standards of itsmembers as well as lobbying and advocating on behalf of all Australians livingwith communication and swallowing difficulties.

SPA is seeking a friendly detail-oriented MembershipSupport Officer to join our Membership team. This role plays a key part indelivering high-quality responsive support to our members and prospectivemembers ensuring a positive and professional experience at every interaction.

Key responsibilities

In this role you will:

• Act as the first point of contact for members prospective members and thepublic via phone email and other communication channels
• Provide high-quality customer service resolving the majority of enquiries at first contact
• Process membership applications renewals re-entry and skills assessments within agreed timeframes
• Update and maintain accurate member records in the iMIS database
• Assist with membership payments direct debit enquiries and overdue accounts
• Manage the membership inbox and identify workflow or service issues
• Conduct outbound welcome calls and follow-ups to support member engagement
• Triage and escalate complex or sensitive enquiries to the appropriate team members
• Provide general administrative support to the Membership team
• Share member feedback and service trends to support continuous improvement initiatives

About you

Youll bring a strong customer-focused approach and enjoyworking as part of a collaborative team. Youll also have:

Essential requirements:

• Minimum 3 years experience in an office or administrative role
• Strong customer service skills including professional telephone etiquette
• High attention to detail and strong organisational skills
• Effective time management and problem-solving abilities
• Competency using Microsoft Office programs
• Excellent communication and interpersonal skills

Desirable:

• Qualification in administration or a related field
• Experience using iMIS CRM systems or databases
• Experience working in a not-for-profit or member-based organisation

Why join us

At Speech Pathology Australia we pride ourselves onfostering a supportive and rewarding you shouldconsider joining our team:

• Work in a collaborative purpose-driven organisation making a meaningful impact for our members and the profession.
• Flexible working arrangements and supportive culture.

How to Apply

Pleasesubmityour resume and a cover letteraddressing the requirements of the position. Submit your application via theportal/ Quick Apply.

We will review applications as they are may be reviewed prior to the closing date. As such the closingdate is subject to change without notice.

If you have any questions regarding this roleplease email and speak with our People andCulture Team