Front Office Overnight Manager

At Fairmont Hotels & Resorts providing engaging sincere and personalized service is at the heart of how we turn moments into memories for our guests. As Overnight Manager you will lead the overnight Front Office operation with confidence professionalism and care serving as the primary leader of the hotel during overnight hours. You will ensure seamless hotel operations support and develop overnight colleagues and deliver exceptional guest experiences while maintaining the highest standards of safety service and operational excellence. This role is responsible for overseeing overnight hotel operations resolving guest concerns with urgency and empathy ensuring accurate daily reporting and auditing processes and fostering a culture of accountability and teamwork throughout the overnight shift.

Whats in it for you:

• Salary of $80000 - $84000 / year
• Employee travel program offering discounted rates at Fairmont and Accor properties worldwide
• Parking/Commuting discounts
• Medical dental and vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available including free base employee-only medical insurance
• 401K retirement plans with a 4% match for all colleagues
• Paid meal breaks with complimentary meals served in our Staff Dining Room
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun elegant atmosphere with amazing colleagues!

Summary of Responsibilities:

Reporting to the Assistant Director of Rooms the Overnight Manager is responsible for overseeing all overnight hotel operations and ensuring exceptional service standards are maintained throughout the night. A successful candidate will be a hands-on leader who fosters a safe welcoming and service-focused environment while supporting overnight colleagues and ensuring operational efficiency across departments. Responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional friendly and engaging service
• Lead and oversee all overnight hotel operations ensuring all service standards are followed
• Act as the Manager on Duty during overnight hours responding to guest and operational needs as they arise
• Ensure smooth overnight operations across Front Office Royal Service Housekeeping Security and Engineering departments
• Handle guest concerns promptly and professionally logging and communicating all pertinent information to relevant departments
• Complete and verify all overnight reporting balancing and audit procedures accurately and on time
• Review daily arrivals departures VIP reservations and special requests to ensure proper preparation for the following day
• Maintain strong communication with department leaders regarding overnight activities incidents and follow-up items
• Supervise coach and support Front Desk and Royal Service colleagues during overnight operations
• Ensure efficient guest registration check-out and telephone service in accordance with established policies and procedures
• Monitor lobby activity and create a welcoming environment for all guests and patrons during overnight hours
• Maintain accurate records and logbooks ensuring all information is complete and properly communicated during shift transitions
• Support emergency procedures and respond appropriately to safety security and guest-related incidents
• Balance operational administrative and colleague needs throughout the overnight shift
• Conduct nightly property walkthroughs to ensure cleanliness safety and overall presentation standards are maintained
• Assist guests regarding hotel facilities in an informative and helpful way
• Manage overnight staffing levels and delegate responsibilities effectively
• Participate in ongoing training and development of overnight colleagues for continued performance improvement
• Recognize outstanding colleague performance and address performance concerns in accordance with hotel policies and procedures
• Follow department policies procedures and service standards
• Arrive at the workplace on time in full uniform prepared with tools and equipment needed for service
• Follow up on unresolved situations in a timely manner and communicate all necessary information to department leaders
• Ensure confidentiality and security of all guest and hotel information
• Any other duties as assigned by the Assistant Director of Rooms

Qualifications :

• Minimum 3 years leadership experience in Rooms including a solid working knowledge of Front Office operating systems
• Previous experience as a Front Desk Manager is an asset
• University degree or College diploma in Hotel Management preferred
• Proven leadership skills which support an environment of employee growth and development interdepartmental teamwork and exceptional customer service
• Superior interpersonal and communication skills both written and verbal
• Highly organized results-oriented with the ability to be flexible
• Works well under pressure in a fast-paced changing environment
• Computer literacy required: Microsoft Windows MS Office and Property Manager. Opera Cloud and ALICE is an asset.
• Must hold valid USA work authorization
• Available to work mornings evenings weekends and holidays

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We are an equal opportunity employer.  All offers contingent on background check and E-Verify. Do what you love care for the world dare to challenge the status quo! #BELIMITLESS   

Remote Work :

No

Employment Type :

Full-time