Bilingual Customer Service Representative
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Bilingual Contact Center Specialist (Provider Network Support)
Location: Austin TX (Onsite)
Work Schedule: Must be available for any 8-hour shift between 7 am and 7 pm.
Strict adherence to attendance and performance metrics is required.
Location: Austin TX (Onsite)
Work Schedule: Must be available for any 8-hour shift between 7 am and 7 pm.
Strict adherence to attendance and performance metrics is required.
Role Overview:
We are seeking a dedicated and skilled Bilingual Contact Center Specialist to join our Provider Network team. This role is pivotal in delivering exceptional support to Medicaid providers and clients ensuring seamless resolution of inquiries and issues. The ideal candidate will possess strong communication skills a customer-first mindset and the ability to thrive in a fast-paced high-volume call center environment.
We are seeking a dedicated and skilled Bilingual Contact Center Specialist to join our Provider Network team. This role is pivotal in delivering exceptional support to Medicaid providers and clients ensuring seamless resolution of inquiries and issues. The ideal candidate will possess strong communication skills a customer-first mindset and the ability to thrive in a fast-paced high-volume call center environment.
Key Responsibilities:
Provide unbiased assistance to Medicaid providers and clients regarding eligibility medical claims status and other program-related questions.
Respond promptly courteously and concisely to phone inquiries ensuring a positive customer experience.
Document all interactions in clear and concise online logs for accurate record-keeping.
Transfer callers to appropriate Call Center units when necessary.
Meet and exceed individual performance standards including strict attendance and productivity metrics.
Assist with problem resolution and escalate complex issues as needed.
Perform additional duties as assigned by management.
Provide unbiased assistance to Medicaid providers and clients regarding eligibility medical claims status and other program-related questions.
Respond promptly courteously and concisely to phone inquiries ensuring a positive customer experience.
Document all interactions in clear and concise online logs for accurate record-keeping.
Transfer callers to appropriate Call Center units when necessary.
Meet and exceed individual performance standards including strict attendance and productivity metrics.
Assist with problem resolution and escalate complex issues as needed.
Perform additional duties as assigned by management.
Required Skills:
Contact Center Expertise: A minimum of six months of recent verifiable experience in a high-volume contact center/call center environment.
Bilingual Proficiency: All bilingual staff are required to read write and speak English and Spanish. The skills testing should reflect their ability to read write and speak Spanish with an 80% or better score.
Contact Center Expertise: A minimum of six months of recent verifiable experience in a high-volume contact center/call center environment.
Bilingual Proficiency: All bilingual staff are required to read write and speak English and Spanish. The skills testing should reflect their ability to read write and speak Spanish with an 80% or better score.
Preferred Skills:
Proficiency in Microsoft Office tools (Word Excel Outlook).
Strong multitasking abilities and organizational skills.
Proficiency in Microsoft Office tools (Word Excel Outlook).
Strong multitasking abilities and organizational skills.
Why Join Us
Be part of a team that makes a meaningful impact by supporting Medicaid providers and clients.
Opportunities for professional growth and skill development.
High chances for contract extension based on performance.
Be part of a team that makes a meaningful impact by supporting Medicaid providers and clients.
Opportunities for professional growth and skill development.
High chances for contract extension based on performance.
Additional Information:
This is an onsite role based in Austin TX.
Travel and expenses are not covered by the client.
Schedule change requests cannot be accommodated during the first 90 days.
This is an onsite role based in Austin TX.
Travel and expenses are not covered by the client.
Schedule change requests cannot be accommodated during the first 90 days.
