Call Center Representative
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
A Call Center Representative in a real estate company plays a crucial role in handling inbound and outbound calls to assist clients in buying selling or renting properties. The primary responsibilities include providing exceptional customer service managing leads scheduling appointments and bridging the gap between clients and real estate agents.
Key Responsibilities:
- Answer incoming calls emails and online inquiries from clients
- Respond to inquiries regarding buying selling renting and property listings
- Qualify leads and collect basic client information such as budget location and needs
- Schedule appointments for real estate agents
- Follow up with potential buyers sellers and renters
- Update CRM systems with client and property information
- Provide property listing details and availability
- Transfer serious leads to licensed real estate agents
- Handle basic customer complaints or service issues
- Maintain accurate call logs and records
Requirements:
- High school diploma or GED
- Previous customer service or call center experience preferred
- Good verbal and written communication skills
- Basic computer and data entry skills
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving and customer service skills
Preferred Qualifications:
- Familiarity with CRM software or order management systems
- Bilingual skills may be helpful
Required Skills:
Data Entry
