Online Chat Representative
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Job Location:
Evansville, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
An Online Chat Representative for Compass Realty Inc provides customer support through live chat email and online messaging platforms. The representative assists customers with product information orders shipment updates pricing questions and basic technical support while ensuring professional and timely communication.
Key Responsibilities
- Respond to customer inquiries through live chat and online messaging systems
- Provide information about plastic products packaging solutions pricing and availability
- Assist customers with placing or tracking orders
- Resolve customer issues or escalate concerns to the appropriate department
- Enter and update customer information in company databases
- Coordinate with sales warehouse shipping and customer service teams
- Maintain accurate chat records and service notes
- Follow company communication and customer service standards
- Assist with email support when needed
Requirements
- High school diploma or GED
- Strong written communication and typing skills
- Basic computer knowledge and internet navigation skills
- Customer service or online support experience preferred
- Ability to multitask and respond quickly to customer inquiries
- Good problem-solving and organizational skills
Preferred Qualifications
- Experience with live chat software or CRM systems
- Bilingual skills are a plus
Required Skills:
Customer Service
