Student Support Officer (6 months & Third-Party Contract)

Overview:

RMIT Vietnam is seeking a Student Support (6-month Third-party contract) to support to students visitors and the wider University community by delivering a welcoming approachable and student-centred experience.

WHY JOIN RMIT VIETNAM

At RMIT Vietnam international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.

Further insight into our mission impact and global connections is available in the RMIT Vietnam Profile.

POSITION SUMMARY

The Student Support Officer provides frontline support to students visitors and the wider University community by delivering a welcoming approachable and student-centred experience. As a first point of contact the role supports effective navigation of campus services systems and resources contributing to a positive and connected student experience.
Working within established procedures and as part of a collaborative team the position supports the day-to-day operations of Student Connect through responsive service delivery operational support and promotion of self-service resources. The role also contributes to maintaining a professional organised and inclusive service environment.

Reports to: Manager Student Connect

Reporting lines may be adjusted in line with organisational changes.

Key Accountabilities Summary

• Provide a welcoming and supportive first point of contact for students and visitors at service points. Assist with wayfinding and directing students to appropriate services facilities and support teams.
• Respond to general enquiries in person and during peak periods via phone. Refer more complex enquiries to the appropriate Student Connect service tier or relevant teams.
• Share peer insights and experiences to support other students in navigating university life and accessing available services.
• Provide basic guidance on using University systems and platforms (e.g. myRMIT Canvas student portal and RMIT website). Encourage the use of self-service tools and online resources.
• Distribute student documents and ID cards.
• Support events and activities such as family events and campus tours.
• Maintain a tidy organised and welcoming service environment.
• Participate in team briefings and follow established procedures to ensure consistent service delivery.
• Undertake other duties as required consistent with the nature of the role

Key Selection Criteria

• Current RMIT student with good standing in academic progress.
• Demonstrated ability to communicate clearly and professionally with a range of people including students staff and visitors.
• Friendly and approachable manners with a willingness to assist others.
• Ability to follow instructions and work as part of a team in a service problem-solving skills including the ability to identify when to refer enquiries to the appropriate channels.
• Confidence in using digital platforms and willingness to learn University systems (e.g. myRMIT Canvas Student Connect Portal).
• Good organisational skills with the ability to manage time effectively and handle multiple tasks during busy periods.
• Availability to work flexible hours including peak periods such as Orientation and enrolment.

Additional information:

• Open roles: 4 in Hanoi campus & 6 in Saigon South campus

• Competitive hourly rate

• Contract duration:6months

• Workload: up to 20 hours per week

• Private insurance

HOW TO APPLY

To be considered for this role it is mandatory to submit both a resume and a cover letter. Please click on the Apply link provided in this Job Ads to initiate the application process.

Please note that we will be running a rolling recruitment process so please apply as soon as possible.

Compliance Requirements

All academic appointments at RMIT Vietnam must meet University and local regulatory requirements including English proficiency background checks and (for international candidates) eligibility for a work permit.

English is the language of teaching and communication at RMIT Vietnam. For this role the minimum requirement is IELTS (General) with a score of at least 5.5 (or equivalent as outlined in the Recruitment Selection and Onboarding Guidelines).

Further guidance will be provided during the recruitment process.

RMIT UNIVERSITY COMMITMENT

RMIT is committed to the rights of students and staff to be safe respected valued and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct policies and procedures which relate to legal and regulatory requirements and our ways of working.

IMPORTANT NOTICE:

• Please ensure that your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means.

• RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.

• For any questions or support feel free to reach out to our Talent Acquisition team at

#RMITVietnam

Applications Close:

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students clients and members of the community. As an internationally recognised Australian university based in Asia RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

Experience:

Unclear Seniority