Senior Account Manager

Purpose of the Role

Key Account Managers are responsible for delivering outstanding customer service while consultatively selling into an existing client base. The purpose of this role is to drive net growth across a defined SMB portfolio strengthen longterm client relationships and ensure client retention through strategic partnership.

Key Responsibilities

• Manage a portfolio of approximately 60 SMB accounts.
• Deliver exceptional customer service with responsiveness and passion.
• Demonstrate strong consultative sales techniques including objection handling and conflict resolution.
• Achieve performance KPIs and sales targets.
• Upsell and crosssell relevant solutions into the client base.
• Maintain structured regular communication including service reviews and commercial reviews involving internal senior stakeholders (Heads of Directors).
• Proactively renew client contracts.
• Ensure proposed solutions are fit for purpose and aligned to client needs.
• Act as an escalation point for clients when required.
• Reduce customer churn by ensuring clients feel valued and supported.
• Build strategic trustedadvisor relationships to help clients improve business efficiency and reduce risk.
• Develop relationships with stakeholders influencers and decision makers.

Competencies & Behaviours

• Passion for helping customers.
• Strong and effective communication skills.
• Confident handling challenging conversations.
• Ability to collaborate successfully across multiple departments.
• Commercially minded with a focus on results and value.

Experience Knowledge & Skills

• Proven track record managing medium to large business accounts.
• Strong commercial acumen.
• Solid understanding of public cloud technologies and digital transformation journeys.
• Strong consultative sales capabilities.
• Ability to build and maintain relationships with key stakeholders including senior decision makers.
• Experience creating and executing account management plans.
• Ability to build trusted advisor relationships and challenge clients constructively to improve their technology landscape.
• Strong presentation skills especially in facetoface settings.
• Highly organised with excellent prioritisation skills.
• Keen interest in technology and innovation.
• Strong sense of ownership and accountability.

This Role Would Suit You If You

• Thrive working as part of a team.
• Are competitive resultsdriven and motivated by targets.
• Are passionate about delivering excellent customer service.

At ANS weve created a place where everyone can be themselves and we empower our people to get the job done. Openness ambition honesty and passion are what drive us every day. We are bold courageous and innovative and we do it like no other. We invest in our training development health and more we give you the benefits and flexibility to maintain a happy work-life balance.

Were proud of the inclusive fun dynamic environment weve created. Its a safe space that works for dont have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more atLinkedIn pages.

Whats in it for you
With fantastic benefits an inclusive culture and a cool office space were your kind of workplace.

Company benefits

• As standard:25 daysholiday plus you can buy up to5 moredays
• A little extra:well give you yourbirthday offand an extracelebration dayfor whatever you want!Tying the knotYou get 5 days additional holiday in the year you get married. Oh and 5volunteer days!
• Private health insurance
• Pension contribution match and 4 x life assurance
• Flexible workingandwork from anywherefor up to 30 days per year (some exceptions)
• Maternity: 16 weeks full pay Paternity: 3 weeks full pay Adoption: 16 weeks full pay
• Company social events get ready for a jam-packed calendar
• Electric car scheme
• 12 days of personal growth development time

ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly regardless of age disability gender reassignment gender expression marriage and civil partnership pregnancy and maternity race religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.