ESO Supply Operations Manager

Galderma is the emerging pure-play dermatology category leader present in approximately 90 countries. We deliver an innovative science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.

Further supporting our growth and innovation momentum we are establishing a new Global Capability Center in Barcelona to deploy new capabilities to effectively support its global commercial and functional teams. Located in the upscale Eixample District in the heart of Barcelona Galdermas Global Capability Center offers numerous possibilities for professional development such as exposure to global and cross-functional projects and access to global career opportunities.

Job Title: ESO Supply Operations Manager

Location: Barcelona Spain (Hybrid)

About the Role

We are looking for an ESO Supply Operations Manager to support and manage endtoend operational relationships with an assigned portfolio of external suppliers. This role is a key interface between suppliers markets logistics quality and internal supply chain teams ensuring supply continuity operational execution excellence and continuous improvement.

Reporting into the Supplier Relationship Director the ESO Supply Operations Manager plays a critical role in translating supply plans into executable operations managing order flows resolving issues and ensuring high service levels across global markets.

Key Responsibilities

Supplier & Stakeholder Management

• Support the Supplier Relationship Director in developing maintaining and continuously improving the operational relationship and performance of assigned external suppliers
• Serve as the first point of contact for assigned suppliers for all operational aspects of the business relationship
• Lead Tier #1 meetings with external suppliers to review firm-period Master Production Plans (MPP)
• Act as escalation owner for Tier #2 supply operations issues ensuring timely resolution and followup
• Contribute to business reviews with assigned suppliers

Supply Planning & Market Interface

• Work closely with the ESO Supply Chain Manager to align short medium and longterm supply planning (324 months)
• Monitor prevent and mitigate outofstock risks coordinating with suppliers markets and internal teams
• Provide shortterm supply visibility to markets and support feasibility assessments for firmperiod changes

Order Management & Logistics Execution

• Manage order flows and ensure compliance with virtual depot stock levels
• Ensure timely and accurate order fulfillment including coordination of physical shipments
• Accountable for:
  • Creation and management of the shippable units plan
  • NEXUS-related activities in collaboration with logistics partners and backoffice providers
• Follow up on orders and shipments and communicate status to key stakeholders (Supply Chain Quality MS&T Distribution Regions GBU)
• Resolve order management and logistics issues in coordination with the ESO Logistics Coordinator and freight forwarders

S&OP Quality & Product Lifecycle Support

• Contribute to monthly external S&OP for strategic suppliers and S&OP for tactical suppliers at defined frequencies
• Support investigations into quality deviations primarily logistics-related in collaboration with the ESO Quality Manager
• Support the ESO Product Lifecycle Manager on:
  • New Product Introductions (NPI)
  • Product changes
  • Geo-expansion and artwork management
• Support MS&T teams during first commercial batch production to ensure successful product launches

Continuous Improvement

• Drive and lead continuous improvement initiatives across:
  • Order management
  • Internal and external communication
  • Logistics and shipment execution
• Identify opportunities to improve supply chain efficiency reduce costs and enhance service levels
• Actively participate in crossfunctional initiatives balancing base business and project demands

Critical Skills & Competencies

• Strong organizational skills with the ability to manage multiple priorities
• Excellent interpersonal and communication skills to influence internal and external stakeholders
• Strong problemsolving mindset and escalation management capability
• High attention to detail especially in reporting and operational execution
• Strong analytical skills and datadriven decisionmaking

Education & Experience

Required

• Bachelors degree in Business Administration Supply Chain Management or a related discipline
• Proven experience in supply chain operations logistics or order management
• Demonstrated experience managing external supplier relationships
• Solid understanding of supply chain principles regulations and industry best practices

Preferred

• APICS certification
• Lean Six Sigma Process Excellence or PMP certification
• Experience in a regulated or complex operational environment (e.g. pharma life sciences FMCG)

Why Join Us

• Highimpact role with global supplier and market exposure
• Opportunity to shape endtoend supply operations in a growing organization
• Strong crossfunctional collaboration and visibility
• Dynamic environment balancing operational execution and continuous improvement

Our people make a difference
At Galderma youll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism collaboration and a friendly supportive ethos is the perfect environment for people to thrive and excel in what they do.