ER Manager

アマゾンでは地球上で最もお客様を大切にする企業を目指していますその目標を達成するために革新的でペースの速い環境で活躍し毎日新しい課題と有意義な影響を与える機会を楽しめる卓越した才能を持つ聡明で意欲的な人材を求めていますテクノロジーとビジネスの分野で最も優秀な人材と共に働きながらオンラインであらゆるものを見つけて購入できる場所を構築することに貢献したい方にとって歴史を作りeコマースの未来を形作る絶好の機会です
私たちは現在日本でAmazon EntertainmentWW Amazon Stores (WWAS)G&ADevices & Services (D&S)Artificial General Intelligence (AGI)AdsIMDbGrand Challenge (AIGC)Amazon Web Services (AWS)Customer Service (CS)を含む7つのアマゾンビジネスラインをサポートするシニアERスペシャリストを募集していますダイナミックで組織的な自発的行動力のある方を歓迎します
このポジションに最適な方は幅広い従業員関係の課題やプロジェクトに効果的に取り組み現場での労使関係サポートを提供できる方ですまた複数の部門にわたるステークホルダーと強固な協力関係を構築しながらプロフェッショナリズムと健全な判断力をもって複雑な組織のダイナミクスをナビゲートできる優れたコミュニケーション能力と対人スキルをお持ちの方を求めています

At Amazon were working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people who thrive in a fast-paced innovative environment where every day brings new challenges and opportunities to make a meaningful impact. If youd like to help us build the place to find and buy anything online while working alongside some of the brightest minds in technology and business this is your chance to make history and shape the future of e-commerce.
We are looking for a dynamic organized self-starter to join us in Japan as Senior ER Specialist supporting seven Amazon business lines including Amazon Entertainment WW Amazon Stores (WWAS) G&A Devices & Services (D&S) Artificial General Intelligence (AGI) Ads IMDb Grand Challenge (AIGC) Amazon Web Services (AWS) and Customer Service (CS).
The ideal candidate for this position has effective communication and interpersonal skills that enable them to work successfully on a broad spectrum of employee relations issues and projects provide on-ground labour relations support building strong collaborative relationships with stakeholders across multiple functions while navigating complex organizational dynamics with professionalism and sound judgment.


Key job responsibilities
人事および従業員関係に関する問題の調査を行います具体的には申立人証人対象従業員へのインタビューの実施社内システムからのデータ分析事案の判定調査結果に基づく是正措置の提案完了した調査の文書作成などが含まれます複雑な事案については調査の主導と指揮を担当します個別の調査担当者が調査を実施する場合は調査方法に関するガイダンス指示監査監督を提供します
事案の傾向を分析しシステム的な問題に積極的に対処するための戦略的提言を人事部門に提示します
労使関係事項の主要な窓口として経営陣従業員労働組合代表者と緊密に連携しながら職場の懸念事項に対処し調和のとれた労働関係の維持に努めます
複雑な従業員調査についてビジネスパートナーHR teamCorporate and CS ER teams法務チームと協議協力します
専任チームと協力しながら日本におけるER関連プログラムの立ち上げと運営を支援します
また危機的状況にある重要な従業員関係の問題に対して迅速に対応することも求められますこれらは厳しい期限内での対応が必要となりますプロジェクトと危機対応の間で時間のバランスを取ることがこのポジションでの成功に不可欠です
勤務地は日本の東京です

Investigate HR and Employee Relations issues including conducting interviews with complainants witnesses and subject employees analyzing data from internal systems adjudicating cases proposing remedial actions based on findings and producing documentation for completed investigations. For complex cases this role includes leading and directing the investigation. When individual investigators conduct investigations this role requires providing guidance direction and audit oversight on investigation methods.
Analyze casework trends and produce strategic recommendations to the HR business to proactively address systemic issues.
The individual serves as the primary point of contact for labour relations matters working closely with management employees and union representatives to address workplace concerns and maintain harmonious working relationships.
Consult and collaborate with business partners HR team Corporate and CS ER teams and Legal teams on complex employee investigations.
Help set up and operate ER related programs in Japan working alongside dedicated teams.
The individual also will work reactively on critical employee relations issues that are crisis-oriented and can only be successfully completed within tight timeframes. Balancing time between projects and crisis-response is critical for success in the position.
The position is located in Tokyo Japan.


- 業務における英語と日本語の使用経験ライティングリーディングリスニングスピーキングスキルが必要
- 5年以上の人事労使関係調査または法律関連業務の経験 労使労政のケースマネジメント経験
- グローバルなステークホルダーとの協業経験
- ワードエクセルパワーポイントなどのMS Officeツールの使用経験
- 学士号
- Professional experience in using English and Japanese (writing reading listening and speaking required)
- 5 years of human resources labor relations investigative or legal experience
- Experience in case management of labor/employee relations work Experience in partnering with global stakeholders
- Experience in MS Office tools such as Word Excel and PowerPoint
- Bachelors degree

- 人事労政または関連分野の学士号
- 労使労政の専門的なトレーニングの受講または修士号以上の学位
- 労政に携わった経験 多様な組織環境カスタマーサービスコーポレートオフィス機能製造流通などでの経験
- グローバルなトレーニング/人事/労政の経験
- 多様な背景を持つ方々と働きインクルーシブな文化に貢献していくことに前向きな方
- Bachelors degree in HR ER or related field of study
- Advanced degree or other specialized training in labor/employee relations Previous Employee Relations experience
- Previous experience in diverse organizational environments (customer service corporate office functions manufacturing distribution etc.)
- Global training/HR/ER experience
- Excited about working with people from diverse backgrounds and contributing to an inclusive culture

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