Senior IT Systems Analyst UKG

Are you passionate about using technology to enhance business operations and deliver meaningful solutions Were looking for a skilled Senior IT Systems Analyst to join our IT team and play a key role in supporting and improving our enterprise applications especially within the UKG environment.

In this role youll collaborate closely with departments across the organization to understand their needs design and enhance technical solutions troubleshoot issues and ensure systems are running effectively. Youll have the opportunity to lead configuration work guide testing efforts support end users and contribute to key upgrades and enhancements. If you enjoy solving complex problems building strong partnerships and helping teams achieve their goals through better systems and processes this is the role for you.

Relationships

Reporting Relationship - Reports to the Manager Application Development

Organizational - Works with MAC staff at all levels and all MAC departments

External Business - Contact with tenants vendors contractors MAC consultants and IT vendors as appropriate.

Job Duties

Departmental

• Identify business systems solution requirements by interviewing clients analyzing processes establishing solution objectives and evaluating information systems functionality to identify gaps and measure the solution impact to operations
• Partner with business areas to understand business needs create technical solutions address questions of functionality troubleshoot errors provide changes to existing reports create new report specifications and respond to questions related to enterprise applications
• Design business systems solutions by identifying and evaluating options; preparing functional specifications; configuring the system; resolving solution issues; bridging the business and the project team; creating and delivering related user documentation and end-user training
• Provide software quality assurance by creating test plans and scripts; conducting unit and integration testing in conjunction with end-users; provide guidance to end-users with the creation of their own test cases for signoff and acceptance of production changes
• Perform application setup configuration and testing as needed to meet business needs
• Performs direct end-user support for any issues or questions related to the enterprise applications
• Support system conversions upgrades and enhancements
• Facilitate lead and champion the effort to document business requirements with signoff by business stakeholders in assigned area(s)
• Set up and roll out new functionalities recommend best practices
• Apply project management and change management methods tools and processes
• Perform complex design configuration testing and debugging in various inter-related IT modules or systems
• Collaborate with various vendors to ensure system stability

Senior Level Individual Contributor (SRIC) Competencies

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Manages Complexity-Making sense of complex high quantity and sometimes contradictory information to effectively solve problems
• Decision Quality -Making good and timely decisions that keep the organization moving forward
• Resourcefulness - Securing and deploying resources effectively and efficiently
• Ensures Accountability - Consistently achieving results even under tough circumstances
• Collaborates -Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively -Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
• Persuades -Using compelling arguments to gain the support and commitment of others
• Courage -Stepping up to address difficult issues saying what needs to be said
• Instills Trust -Gaining the confidence and trust of others through honesty integrity and authenticity
• Being Resilient -Rebounding from setbacks and adversity when facing difficult situations

Minimum Requirements

• Bachelors degree in information systems business industrial engineering or a related field
• Five years of experience with UKG system configuration reporting and administration
• In lieu of a degree nine years of experience with UKG system configuration reporting and administration
• Experience completing at least one full implementation of UKG Pro Timekeeping or Advanced Scheduling
• Hands-on experience with UKG Workforce Management (WFM) including: timekeeping configuration and support attendance management advanced scheduling (patterns rotations coverage) timeclock setup maintenance and support
• Experience managing integrations and troubleshooting data feeds
• Experience with UKG Geofencing configuration
• Experience as a system administrator/analyst for UKG TELESTAFF scheduling.
• Strong reporting/analytics skills within UKG Pro
• Experience supporting hardware components including timeclocks
• Understanding of HR payroll or workforce management processes
• Excellent troubleshooting and problem-solving skills
• Valid drivers license and reliable transportation to commute between job sites

Desirable Requirements

• Experience writing technical documentation
• Experience providing UKG technical support for organizations with multiple unions
• Experience working with JD Edwards Enterprise One

This position provides an opportunity for on-site and remote work. MACs remote work policy requires employees to be on-site three days of the week. Among the three on-site days one of them must be either a Monday or a Friday and on Tuesdays all employees are required to be onsite.