Client Experience Manager

Atascocita

Job Location:

Humble, TX - USA

Hourly Salary: $ 18 - 22

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Replies within 24 hours

Benefits:

Bonus based on performance
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development

Client Experience Manager Atascocita TX

We are looking for a high-energy relationship-driven individual who thrives in a fast-paced environment and is passionate about helping athletes parents and adult members feel connected supported and successful throughout their journey at D1 Training Atascocita.

This is an opportunity to play a major role in creating an elite member experience while helping build one of the strongest training communities in the Lake Houston area.

If you are passionate about customer experience community accountability organization and relationship-building and you enjoy creating positive experiences for others we want to hear from you!

Key Responsibilities

Member Experience & Retention

- Oversee the 30/60/90-day member journey for all new members

- Welcome and onboard new athletes parents and adult members

- Track attendance and identify at-risk members

- Conduct accountability check-ins and follow-up communication

- Coordinate weigh-ins InBody scans and milestone check-ins

- Celebrate birthdays PRs milestones and member achievements

- Build strong relationships with athletes parents and adult members

- Help execute cancellation save and retention follow-up conversations

Community & Culture

- Help create a positive high-energy atmosphere inside the facility

- Support member engagement and community-building initiatives

- Assist with referral initiatives and review requests

- Help ensure every member feels connected and supported

- Bring positive energy and professionalism to the facility daily

Operations & Organization

- Maintain organization of member communication and CRM systems

- Help maintain onboarding consistency and accountability systems

- Assist leadership with operational follow-through and communication

- Ensure no member falls through the cracks throughout their journey

Qualifications

- Strong communication and interpersonal skills

- Friendly outgoing and energetic personality

- Highly organized with strong attention to detail

- Strong customer service and relationship-building skills

- Ability to connect naturally with athletes parents and adult members

- Positive attitude with a team-first mentality

- Ability to multitask in a fast-paced environment

- Comfortable with phone calls texting and member communication

- Fitness or gym experience is a plus but not required

- Experience in hospitality customer service community engagement or fitness preferred

Why This Role Is Different

- Be part of a high-performance training environment focused on youth athlete and adult development

- Play a major role in building community culture and member accountability

- Help shape the experience and journey of every member who walks through the doors

- Work alongside a passionate and growth-oriented team

- Make an impact beyond the gym through relationships and community involvement

Job Type: Part-Time

Pay: $18$22 per hour

Benefits:

- Employee discounts

- Flexible schedule

- Opportunity for advancement

- Bonus opportunities based on performance
- Gym Membership

Experience:

- Customer service hospitality fitness or community engagement experience preferred

Compensation: $18.00 - $22.00 per hour

D1 Training is an emerging fitness franchise that is growing rapidly. D1 Training has over 80 facilities open and 180 in development. At D1 Training we inspire and motivate athletes to reach their goals. At D1 we believe in training the entire body as a unit to produce optimal human performance. No gimmicks no fads; we utilize trusted and proven training techniques used to build the worlds best athletes and deliver the in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.

Required Experience:

Manager

Replies within 24 hoursBenefits:Bonus based on performanceEmployee discountsFlexible scheduleOpportunity for advancementTraining & developmentClient Experience Manager Atascocita TXWe are looking for a high-energy relationship-driven individual who thrives in a fast-paced environment and is passion...