Sr. Program Manager, Central Operations

Were looking for a Workforce Planning Analyst to join our Central Operations team supporting workforce strategy across our Data Center Engineering Operations (DCEO) Data Center Operations (DCO) and Logistics functions. Youll ensure our data center workforce is right-sized properly skilled and positioned to meet the demands of a rapidly scaling global infrastructure.

Key job responsibilities
Develop and maintain workforce forecasts for DCEO DCO and Logistics teams based on capacity launches rack deployments decommission schedules and operational volume drivers

Build capacity models that account for data center lifecycle stages (build launch steady-state decommission) and their unique staffing profiles

Partner with regional operations leaders to align headcount plans with site launch timelines colocation expansions and infrastructure growth roadmaps

Analyze technician utilization ticket volumes preventive maintenance schedules and logistics throughput to optimize staffing ratios

Model shift coverage requirements across 24/7 operations accounting for shrinkage attrition training ramps and seasonal variation

Support hiring pipeline planning by providing lead-time-adjusted headcount recommendations to recruiting partners

Track and forecast attrition trends across roles (DCEO technicians DCO engineers logistics coordinators) and recommend retention-informed planning adjustments

Create dashboards and reporting that provide visibility into workforce health metrics: fill rates time-to-productivity overtime trends and coverage gaps

Develop scenario plans for new region launches fleet expansions and technology transitions that impact labor demand

Drive standardization of workforce planning methodologies across geographies and operational functions

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership

- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
- Knowledge of general AI tools
- Experience designing implementing and scaling upskilling apprenticeship or workforce development programs across large-scale operations or corporate environments including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 115600.00 - 160000.00 USD annually