Customer Success Manager, Consumables

This role can be located in one of our approved corporate offices with preference to New York City NY.

Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager youll directly influence the success of major retail brands impact millions of customer experiences and play a crucial role in revolutionizing how businesses scale on the worlds largest e-commerce platform.

Join our dynamic team as a Customer Success Manager supporting strategic retail vendor this role youll drive business growth enhance vendor satisfaction and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team youll implement tactical plans provide strategic guidance and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.


Key job responsibilities
Partner with vendors to develop and execute strategic business plans across marketing merchandising and supply chain management
Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience
Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs
Guide vendors through Amazons tools policies and growth opportunities while ensuring operational excellence
Contribute to process improvements and innovation initiatives that benefit the broader organization

A day in the life
Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions
Review and analyze performance data to identify growth opportunities
Develop and present strategic recommendations to vendors
Participate in team meetings and knowledge-sharing sessions
Manage multiple projects while maintaining high service standards

About the team
Were a collaborative group of 6-10 Customer Success Managers who support each others growth and success. Our team values innovation continuous learning and work-life balance. We regularly engage in team events and provide clear career advancement opportunities.

- Experience with data analysis tools such as Excel Pivot Tables macros SQL visualization tools - Tableau Quicksight etc.
- Experience prioritizing and managing time effectively in dynamic environments
- Bachelors degree
- 3 years of Vendor of Client facing experience in Account Management Vendor Management and/or relevant experience in associated fields such as Buying Planning or Merchandising
- Excellent written and verbal communication skills.
- Proficient in Microsoft Excel.

- Experience in project or program management
- Knowledge of data visualization tools such as Quick Sight Tableau Power BI or other BI packages
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience in retail e-commerce or technology industries.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Santa Monica - 70400.00 - 101800.00 USD annually
USA NY New York - 66300.00 - 112000.00 USD annually
USA VA Arlington - 58200.00 - 101800.00 USD annually
USA WA Seattle - 80200.00 - 101800.00 USD annually