Customer Service & Logistics Coordinator

Novartis

Job Location:

Vilvoorde - Belgium

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

#LI-Hybrid
Location: Diegem Belgium

Relocation Support: This role is based in Diegem Belgium. Novartis is unable to offer relocation support: please only apply if accessible.

Play a pivotal role at the intersection of customer experience digital innovation and supply chain excellence. As Customer Service & Logistics Coordinator at Novartis you will help keep our operations running smoothly by combining systems expertise data insight and hands-on coordination. From supporting advanced digital platforms to partnering closely with logistics providers and internal teams your work will directly enable reliable delivery informed decision-making and continuous improvementmaking a real impact on how we serve patients and customers every day.

Job Description

Key Responsibilities

Provide technical and functional support for Customer Service systems including SAP S/4HANAPeppol Basware and Esker
Act as SAP S/4HANA Super User troubleshooting issues and supporting smooth daily Customer Service operations
Developmaintain and enhance Power BI dashboards and reports to support data-driven management decisions
Deliver regular performance reporting and business analysis tomonitorCustomer Service andlogisticseffectiveness
Coordinate closely with warehouse and third-partylogisticspartners on deliveries damages discrepancies and stock reconciliation
Prepare andconsolidatemonthly reports covering Customer
Service andlogisticsactivities
Perform internal controls across Customer Service andlogistics ensuring compliance with Good Distribution Practice and internal procedures
Identifyopportunities to simplify processes improve ways of working and support digital automation initiatives

Essential Requirements

Previousexperience in customer servicelogisticscoordination or business support preferably in a regulated industry
Hands-on experience with enterprise resource planning systems such as SAP S/4HANA or similar platforms
Strong understanding of end-to-end supply chain and customer service processes including physical and data flows
Proven ability toanalysedata and create insights using Power BI or comparable reporting tools
Solidorganisational analytical and problem-solving skills with strong attention to detail
Ability to manage multiple priorities and collaborate effectively across functions and stakeholders
Proactive structured and solution-oriented mindset with openness to digital tools and automation
Professional workingproficiencyin English with good command of French and/or Dutch

Youll receive:

Youll have countless opportunities to develop whether its up across or outside your comfort zone. We offer you a challenging international interdisciplinary and enjoyable work environment. Investment in people is a priority for Novartis including your well-being. We offer a range of possibilities for personal development and career opportunities within a network of bright and curious minds. We offer you a competitive salary and benefit package. Novartis also supports a flexible work-life integration (working remotely flexi-time schedules ...). Your office will be based in Diegem.

Commitment to Diversity and Inclusion

Novartis is committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve.

Skills Desired

Affiliate Marketing Auditing Calls Handling Computer Programming Conflict Resolution Customer Care Customer Requirements Customer Service Databases Installations (Computer Programs) Microsoft Access Oncology Order Management Relationship Building Sales Support Sap Erp

Required Experience:

Job Description Summary#LI-Hybrid Location: Diegem Belgium Relocation Support: This role is based in Diegem Belgium. Novartis is unable to offer relocation support: please only apply if accessible. Play a pivotal role at the intersection of customer experience digital innovation and supply chain exc...