Czech & German Speaking Customer

We are headhunting a dedicated Customer Engagement Advisor to join a global leader in the heavy-duty vehicle and commercial transport industry. This role is designed for professionals who understand that in international logistics keeping fleets on the road is the ultimate goal.

Based in Ghent Belgium you will represent a brand world-renowned for engineering excellence serving as the critical link between advanced automotive technology and the businesses that power global supply chains.

THE MANDATE: DRIVING GLOBAL LOGISTICS

In this role you go beyond standard support. you will provide technical insights and tailored solutions for fleet owners and dealerships across Europe.

• Hybrid Work Model: Enjoy a balanced schedule with four days at our modern Ghent headquarters and one day of remote work.
• Professional Representation: Manage high-level inquiries via phone and digital platforms maintaining our reputation for safety and reliability.
• Strategic Problem-Solving: Analyze complex service challenges to provide high-impact solutions for commercial partners.
• Cross-Department Synergy: Work closely with sales logistics and engineering teams to ensure smooth workflows and accurate data management.
• Paid Expert Training: We provide fully subsidized comprehensive technical training. You dont need a background in mechanics; we will give you the tools to become an industry expert.

THE IDEAL PROFILE: RESILIENCE & MULTILINGUAL MASTERY

We are looking for proactive communicators who thrive in a fast-paced international industrial environment.

• Linguistic Authority: Native or near-native fluency in both Czech and German is mandatory for this regional focus.
• Corporate English: Professional fluency in English (B2) is required for internal communication and technical documentation.
• Diplomacy & Focus: A commitment to excellence and the ability to stay professional and calm during busy operational cycles.
• Digital Agility: Comfort navigating complex software and managing multiple analytical tools simultaneously.
• Shift Flexibility: The ability to work within a 24/7 rotating shift framework to ensure constant support for our global clients.

PREMIUM COMPENSATION & BENEFITS

We reward bilingual expertise with an inclusive growth-oriented environment and a high-end benefits package.

• Competitive Salary: A pay structure benchmarked against top-tier industrial standards.
• Full Protection: Comprehensive private medical and life insurance for you and your family.
• Relocation Support: To help you settle into Belgium we provide one month in a premium furnished apartment in Ghent while you find your permanent home.
• Career Growth: Clear internal pathways for promotion into leadership or specialized technical roles across our global network.
• Work-Life Balance: Your full-time schedule is planned well in advance allowing you to manage your personal life with confidence.

Ready to join the engine room of global commerce Start your journey at the heart of European engineering in Ghent.