Account Executive, CRM

INNOCEAN USA a full-service advertising agency located in Huntington Beach CA is looking for a CRMAccount Executive to join our Hyundai team. We dont just look for fresh talent; we look for fresh thinkers!

We are a hybrid workplace x3 days week in-office. Local candidates only.

The CRM Account Executive is primarily responsible for managing Hyundai day-to-day marketing deliverables to ensure client expectations are met at a customer engagement marketing agency.

Must have the ability to manage multiple projects on their own. Project management skills and creative process are second nature to Account Executives. Through the application of their project management and CRM skills they are responsible for meeting client deliverables.

DUTIES AND RESPONSIBILITIES:

Relationship Management & Thought Leadership

• Serve as day-to-day liaison within the agency and with daily client contacts to manage assigned deliverables
• Support Account Director and/or Supervisor to implement strategic direction for designated clients including annual planning in the form of:
  • Strategic direction
  • Creative development
  • Delivering campaign and program results

• Working with strategic resources to deliver relevant analysis
• Preparation of meeting materials to include but not limited to presentation management content development and consolidation
• Understand the client brand and creative direction to enable accurate communication within the agency to ensure on-brand creative executions in support of results-driven CRM
• Foster strong relationships with key client and agency personnel
• Ensure communication clarity internally and to the client
• Participate in the development of sound strategic recommendations based on clear understanding of clients business to include but not limited to:
  • Competitive monitoring
  • Industry knowledge
  • Client objectives
• Ability to provide thoughtful feedback to the creative team and also push back on clients as needed.

Operational Knowledge & Execution

• Delivery of assigned projects including but not limited to creative development for direct mail e-mails SMS and other CRM projects
• Coordinate work between the various departments of Innocean and client team members on all aspects of multiple simultaneous projects
• Contribute to master specification development program plans and effectively deliver those internally and to the client
• Generate detailed project schedules to manage and ensure on-time deliverables
• Support Account Director and/or Supervisor to author constructively edit review and maintain documentation such as POVs decks strategy briefs client memos estimates timelines and status reports
• Learn and utilize all agency processes including but not limited to software tools
• Prioritize simultaneous projects for self and team
• Ensure accuracy and quality of all projects and documentation as related
• Prepare project status reports and hold project status meetings with internal and external teams
• Gain support and commitment from other departments and team members
• Travel to clients is mandatory but reimbursable

Financial Management

• Support Account Director and/or Supervisor in developing monitoring and maintaining annual budgets in support of individual campaigns or overall client relationship
• Support Account Director and/or Supervisor in managing and monitoring client contract compliance and reconciliations
• Track all categories of spending for projects and ensure projects are delivered within the approved budget for the purposes of annual budgeting efforts