View Job description for Assistant Director, Workforce Development Enrollment & Operations

Lead Workforce Development Enrollment Operations as an Assistant Director at CWI!

The College of Western Idaho (CWI) is seeking anAssistant Director of Workforce Development Enrollment & Operationsto lead the daytoday enrollment operations supporting Workforce Development (WD) and Employer Partnerships. This role provides operational leadership across systems processes and people to ensure studentcentered efficient and scalable enrollment services aligned with institutional and workforce priorities.

As a key operational partner to the Director of Operations and Assistant Vice President (AVP) this position translates divisional strategy into effective executiondriving continuous improvement strengthening crossfunctional collaboration and ensuring highquality service delivery for students employers and internal partners.

Why Join CWI

Workforce Development plays a critical role in supporting Idahos employers and learners through customized training and careerfocused this roleyoullhelp shape how students and employer partners experience enrollment servicesbuilding streamlined systems developing highperforming teams and ensuring operations are responsiveaccurate and scalable as programs grow.

Benefits:

CWI offers one of the most affordable and comprehensive benefits packages in higher education including:

• Premium healthcare plans

• 11% employer retirement contributions

• Tuition discounts

• Generous personal leave

• Professional development opportunities

Enrollment Operations Leadership:

• Lead and oversee Workforce Development enrollment operations across multiple systems and communication channels

• Ensure enrollment services are studentcentered efficient and aligned with institutional and workforce priorities

• Translate divisional goals into operational workflows tools and team execution

• Serve as an operational partner to the Director and AVP supporting implementation of enrollment strategies

Team Leadership & Development:

• Supervise coach and develop frontline enrollment staff

• Foster a highperforming serviceoriented team culture focused on accuracy responsiveness and continuous improvement

• Support staffing models scheduling and workload balancing using datainformed insights

Process Optimization & Systems Alignment:

• Design evaluate andoptimizeenrollment workflows systems and processes to improve efficiency accuracy and scalability

• Identifygaps across CRM registration and communication systems and partner with IT and functional teams to implement solutions

• Recommend and implement process and policy enhancements that support service quality and enrollment outcomes

CrossFunctional Collaboration & Alignment:

• Serve as a liaison between Workforce Development Employer Partnerships One Stop the Registrar and IT

• Ensure enrollment operations are aligned across departments and integrated with institutional systems and standards

• Support consistentaccurate andtimelycommunication with students employers and internal stakeholders

Data Reporting & Continuous Improvement:

• Establish monitor and report on key performance indicators (KPIs) related to enrollment operations and service delivery

• Analyze enrollment and service data toidentifytrends risks and opportunities for improvement

• Provide datainformed insights and recommendations to support leadership decisionmaking

• Contribute to budget planning and resource allocation decisions

Work Environment & Flexibility:

• Occasional evening and weekend hours may berequiredto supportspecial eventsor operational needs

• Perform other duties as assigned

WhatWereLooking For:

• Bachelors degree preferred; an equivalent combination of education and experience may be considered

• Four (4) or more years of progressive experience in enrollment operations student services or a related field

• Previoussupervisory or team leadership experience

• Demonstrated ability to lead teams in fastpaced serviceoriented environments

• Strong analytical skills with the ability to interpret data and drive operational improvements

• Experience designing improving and scaling workflows systems and processes

• Strong organizational skills with the ability to manage multiple priorities and adapt to changing demands

• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments