Managed Services Engineer – Tier 2 (Remote) Telecom

Job Summary

We are seeking a highly analytical and proactive Tier 2 Managed Services Engineer to design implement and support complex B2B network environments. This role is a bridge between standard support and high-level engineering requiring a deep understanding of SD-WAN Networking and Voice technologies alongside a commitment to operational excellence.

What Youll Do

• Design & Implementation: Lead the technical delivery of B2B T2 level solutions including SD-WAN MPLS SASE and Carrier Grade Circuits.
• Vendor Management: Oversee hardware and service configurations for diverse vendors (Cisco ADTRAN Juniper CATO VeloCloud).
• Advanced Troubleshooting: Resolve complex routing issues involving OSPF EIGRP BGP MPLS and SDWAN.
• Voice Engineering: Configure and troubleshoot SIP PRI Hosted PBX and Fax over IP services.
• Voice Deep troubleshooting: Utilize Wireshark and diagnostic tools to analyze SIP/network traffic and identify underlying failures.
• Incident Ownership: Perform thorough Root Cause Analysis (RCA) to move beyond temporary fixes and implement permanent architectural solutions.
• Operational Excellence: Maintain precise network documentation follow QA processes correctly and ensure strict adherence to client SLAs.
• Proactive Optimization: Conduct performance tuning and capacity planning to enhance network reliability for customers.

Qualifications :

What You Bring

• Technical Education: Degree in Telecommunications Engineering Computer Science or a related field.
• Certifications: Active certifications such as CCNA CCNP Fortinet NSE 4 Cisco Meraki Specialist or VeloCloud/Cato credentials.
• Domain Expertise: Strong mastery of TCP/IP advanced routing protocols and enterprise network topologies.
• Ownership Mindset: Demonstrated ability to take end to end responsibility for complex issues coordinating with ISPs and vendors until full resolution.
• Strategic Communication: Ability to translate highly technical data into clear actionable summaries for non-technical clients and stakeholders.
• Analytical Rigor: A root-cause-first approach to troubleshooting with the discipline to avoid workarounds in favor of long-term stability.
• Documentation Discipline: High attention to detail in maintaining network diagrams and contributing to the teams internal knowledge base.
• Prioritization Skills: Proven ability to manage multiple high priority tasks in a fast-paced environment.

Work Schedule

• Location: 100% Remote.
• Hours: Standard business hours based on Pacific Time (PT).
• Availability: Occasional after-hours support required for critical deployments and high-level escalations.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Why Join Us

• Entry-level opportunity to build hands-on project management experience in telecom.
• Learn from experienced project managers and technical teams.
• Exposure to real-world carrier coordination and infrastructure deployments.
• Clear growth path into a Project Manager role.
• Competitive compensation and benefits package.

Remote Work :

No

Employment Type :

Full-time