Team Head Benefits & EOR Services

Job Overview

We are looking for an experienced and proactive Team Lead Benefits & EOR Services to oversee payroll operations employee benefits administration compliance management invoicing coordination and client support functions.

The ideal candidate will lead the Benefits & EOR team ensure operational efficiency maintain compliance standards and drive high-quality service delivery while coordinating closely with internal departments and external clients.

Key Responsibilities

Team Management & Operations

• Lead and supervise the Benefits & EOR operations team to ensure smooth daily operations
• Monitor team performance task allocation and service delivery timelines
• Provide guidance training and operational support to team members
• Identify operational gaps and implement process improvement initiatives

Payroll & Financial Coordination

• Oversee payroll coordination reconciliation and salary disbursement processes
• Ensure accurate preparation of payroll-related invoices and financial records
• Coordinate with Finance Sales Legal and Compliance teams for smooth operations
• Monitor billing accuracy and timely client invoicing

HR Operations & Documentation

• Supervise employee onboarding documentation including contracts letters and personnel files
• Ensure proper maintenance of employee records and HR documentation
• Manage employee verification requests pay slips and employment confirmations

Compliance & Employee Benefits

• Ensure compliance with EOBI Social Security insurance and labor regulations
• Oversee insurance registrations renewals and cancellations
• Support statutory reporting and compliance documentation
• Coordinate internal and external audit requirements

Client Management & Service Delivery

• Act as the focal point for client escalations and operational coordination
• Ensure timely resolution of employee and client queries related to payroll compliance and benefits
• Maintain strong client relationships to enhance satisfaction and retention
• Prepare MIS reports and operational updates for management review

Core Areas of Responsibility

• Team Leadership & Operations Management
• Payroll Coordination & Processing
• HR Operations & Employee Documentation
• Compliance Management (EOBI Social Security Insurance)
• Client Relationship Management
• Invoicing & Financial Coordination
• Reporting & MIS Management

Required Qualifications

• Bachelors or Masters degree in Business Administration HR Finance or related field
• 710 years of experience in HR Operations Payroll Benefits Administration or EOR Services
• Prior team handling or supervisory experience preferred
• Strong command of MS Office especially Excel
• Excellent communication leadership and coordination skills
• Ability to work in a fast-paced and deadline-driven environment

Preferred Skills

• Strong analytical and problem-solving abilities
• Knowledge of labor laws payroll practices and compliance regulations
• Experience working with HRIS / Payroll systems
• Strong stakeholder and client management capabilities