Support Engineer

We are seeking a proactive Support Engineer to provide advanced technical support for enterprise IT infrastructure network systems and end-user services. The role involves troubleshooting complex issues ensuring system stability and supporting critical business operations in a fast-paced environment.

Employment Type: Full-time employment

Responsibilities

• Provide L2/L3 technical support for infrastructure network and system-related issues.
• Troubleshoot and resolve incidents related to connectivity performance and service outages.
• Support configuration and maintenance of network devices servers and IT systems.
• Escalate and coordinate with internal teams or vendors for complex problem resolution.
• Monitor systems and respond to alerts to ensure high availability of services.
• Perform root cause analysis and contribute to permanent issue resolution.
• Assist in deployment patching and upgrades of IT infrastructure components.
• Maintain accurate logs documentation and incident records in ticketing systems.
• Participate in on-call rotations for critical production support.
• Ensure compliance with IT policies standards and security guidelines.

• Bachelors or Masters degree in Information Technology Computer Science or Engineering.
• 35 years of relevant experience in IT support network support or infrastructure environments.
• Strong understanding of networking fundamentals (TCP/IP routing switching VLANs).
• CCNP certification required; CCIE certification is a strong advantage.
• Strong problem-solving and analytical skills.
• Ability to work under pressure and handle critical incidents.
• Good communication and customer service orientation.
• Team player with strong ownership and accountability.

Preferred Skills

• Experience with IT service management tools (ServiceNow Jira etc.).
• Knowledge of Windows/Linux server environments.
• Familiarity with firewalls VPNs and enterprise network troubleshooting.
• Understanding of monitoring tools (Nagios SolarWinds PRTG etc.).
• Exposure to ITIL frameworks and incident/change management processes.

Equal Opportunity & Inclusion

We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race color religion sex gender identity or expression national origin age disability genetic information or pregnancy.

At Inbox Business Technologies we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas experiences and voices to a company that believes in equality and embraces new ways of thinking.

Required Experience:

IC