Application Production Support

The Application Production Support role ensures the continuity stability and quality of IT services in a banking context supporting both inhouse and thirdparty applications.

Working with a broad set of tools procedures and best practices this role is responsible for daytoday production support activities including incident resolution and prevention request fulfillment change implementation and proactive monitoring of production environments.

With a close collaboration with Development and Infrastructure teams Application Production Support is a key contributor to Application Management participating in application releases migrations rehosting activities batch configuration and infrastructure evolution. The role operates in an environment driven by digital transformation leveraging modern technologies (AI Monitoring Automation) and methodologies such as Agile DevOps and ITIL within a dynamic and multicultural setup.

Main Responsibilities

First Point of Contact

• Act as the primary contact for all IT Productionrelated incidents requests and inquiries.
• Provide technical and functional support to endusers Developers and Business Analysts.
• Ensure clear guidance followup and communication throughout support activities.

Incident Request & Change Management

• Track manage and resolve incidents service requests problems and changes using ITSM tools.
• Ensure timely restoration of services within agreed SLAs.
• Follow established Incident and Problem Management processes.
• ITIL certification is considered a plus.

Monitoring & Operational Maintenance

• Monitor both infrastructure and application layers for critical and noncritical systems.
• Apply IT best practices security guidelines and operational standards to ensure service stability.
• Identify potential risks and take preventive actions to reduce incidents.

Release & Testing Support

• Prepare production and preproduction environments for application releases.
• Perform and support preproduction testing activities.
• Ensure smooth deployment and postrelease stabilization.
• Maintain functional and technical knowledge required for efficient Production Support.

Communication & Availability

• Maintain regular communication with internal clients and stakeholders.
• Provide timely updates on incidents changes and service status.
• Participate in oncall rotations when required to ensure continuous support coverage.

Qualifications :

Databases & OS

• SQL: Microsoft SQL Server Oracle PostgreSQL Sybase
• Operating Systems:
  • Windows / Windows Server
  • Linux (RHEL)
  • UNIX (AIX)

File Transfer & Integration

• CFT MQ FTaaS
• FTP / SFTP / PeSIT

Automation Scheduling & Monitoring

• Batch scheduling: Autosys ControlM
• Automation & DevOps: Jenkins Ansible DevOps / SecDevOps
• Monitoring & Observability: Dynatrace
• CI/CD exposure is a plus

Infrastructure Security & Cloud

• Banking application environments
• Network: LAN VPN LDAP Active Directory
• Encryption: PGP GPG
• Infrastructure: DMZ / dMZR Virtual Machines Cloud Load Balancers Firewalls
• Security: TLS/SSL SSH PKI Certificates SAST/DAST
• Cloud models: IaaS PaaS SaaS

Service Management & Tools

• ITSM tools: ServiceNow JIRA
• Agile environments and collaboration tools

Language Requirements

• English Fluent (mandatory)
• French Nice to have

Soft Skills

• Effective communication: strong verbal and written skills active listening and assertiveness
• Collaboration & teamwork: ability to work in multicultural and crossfunctional environments
• Problemsolving & adaptability: autonomy analytical mindset and flexibility in dynamic contexts
• Organization & time management: ability to prioritize manage stress and make informed decisions
• Client focus & ownership: proactive resultsdriven attitude with a strong sense of responsibility and quality delivery

Remote Work :

No

Employment Type :

Full-time