Salesforce CRM Administrator
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Job Location:
Centurion - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Own and manage end-to-end CRM projects from scoping to deployment
Ensure data accuracy and integrity across CRM platforms maintaining the golden client record
Lead Lead management and client survey initiatives to uncover business gaps and drive strategic improvements
Collaborate with data vendors IT teams and marketing to align CRM capabilities with business goals
Develop project plans timelines budgets and risk mitigation strategies
Monitor KPIs and report on project performance to senior leadership
Facilitate stakeholder workshops and feedback sessions
Ensure compliance with POPIA and other data governance frameworks
Champion CRM best practices and continuous improvement across the business
Qualifications :
Experience 5 years in CRM administration data and project management ideally with exposure to Salesforce CRM some background SAP and working with stakeholders and retail environments
CRM Tools Proficiency in Salesforce SAP or similar platforms other Martech systems
Data Management Strong understanding of data architecture client segmentation and lead scoring
Reporting Skilled in dashboarding tools (Power BI Tableau) and Excel
Remote Work :
No
Employment Type :
Full-time
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
