Operations Manager

• Manage all aspects of business operations which include service parts yard and building maintenance.
• Collaborate with other departments to ensure effective rental and safety training service.
• Proactively and enthusiastically engage customers in dialogue to understand needs follow up on concerns and issues and grow customer accounts in all areas of our business.
• Drive team productivity to meet and/or exceed monthly targets (revenue absorption etc.).
• Excel the customer experience through high levels of adoption of the customer experience standards and proactive approach in all teams.
• Understand and effectively manage the business financials throughout the year to maintain and obtain profitability in all departments.
• Develop highly engaged teams in each department through effective recruitment training scheduling performance management and recognition activities.
• Actively promote and instill customer focus throughout all departments and branches.
• Promote and maintain a safe working environment complying with all health and safety policies procedures and legislation.
• Ensure compliance with HR practices support employee development and performance management mentor team members maintain effective staffing levels promote company values and ways of working and ensure a safe positive work environment.
• Other duties as assigned.

• Proven ability to build high performing teams.
• Ability to meet and exceed customer expectations.
• Ability to understand business financials and levers for improvement.
• Ability to build relationships in person via phone and alternate methods of communication.
• Excellent verbal and written communication skills.
• Highly motivated self-starter enthusiastic and well organized.
• Strong problem-solving skills with a focus on improving processes through a collaborative approach.
• A proactive autonomous individual able to set own high standards and succeed.

• Previous experience and success in delivering results as a service manager and or operations/branch manager.
• Post-secondary education in a relevant field.
• Valid drivers license and clean driving record.

• Build trust with customers and each other.
• Be a team player commit to working together to win.
• Be customer-focused wow customers so they become raving fans.
• Support community care for our people our community and our planet.
• Deliver results know what you need to do and get it done.

Privacy Notice for Job Applicants: By applying you consent to share your name and email with our third-party assessment provider solely for assessment purposes if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns please contact our HR department at .

Selection Process Notification: Due to the volume of applications we will contact only the shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.

.