Senior IT Systems Administrator

Circle (NYSE: CRCL) is one of the worlds leading internet financial platform companies building the foundation of a more open global economy through digital assets payment applications and programmable blockchain infrastructure. Circles platform includes the worlds largest regulated stablecoin network anchored by USDC Circle Payments Network for global money movement and Arc an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises financial institutions and developers use Circle to power trusted internet-scale financial innovation. Learn more at .

What youll be part of:

Circle is committed to visibility and stability in everything we do. As we grow as an organization were expanding into some of the worlds strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity Future Forward Multistakeholder Mindful and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.

What youll be part of:

Circle is committed to visibility and stability in everything we do. As we grow as an organization were expanding into some of the worlds strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity Future Forward Multistakeholder Mindful and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.

What youll be responsible for:

The Senior IT Systems Administrator is a key highly professional role primarily based on-site at our Bangalore India office this is a full-time on-site role. This role is responsible for maintaining and improving our core enterprise SaaS systems (Google Workspace Slack Okta Iru (formerly Kandji) Workspace ONE and delivering exceptional end-user support in a fast-paced environment with frequent interruptions. A significant component of this role is supporting all on-site personnel at our Bangalore India office including managing conference rooms and audiovisual (AV) equipment. Furthermore this role will also be expected to provide remote support to our globally distributed workforce with particular coverage for Asia and EU timezones. You will be responsible for supporting our existing full Apple macOS environment with a forward-looking goal to expand support to Windows in an enterprise setting. We are looking for an energetic people-person who can interface enthusiastically with all levels of users within Circle.

What youll work on:

• Lead on-site IT support at our Bangalore India office ensuring all IT needs are met with professionalism and minimal disruption.

• Support the IT response in the areas of IT Incident Response and Problems for our Bangalore India office and global users

• Own all levels of IT support (L1L3) independently serving as the primary point of contact for all IT needs at the Bangalore office

• Leverage our data/metrics to improve KPIs to help drive compliance.

• Manage hardware procurement vendor coordination and maintain accurate inventory and asset management records for all IT equipment at the Bangalore office.

• IT leadership help drive functional areas of IT through process and technology

• Collaborate with IT teammates and other stakeholders to mature our ITIL processes.

What youll bring to Circle:

• Provide in-person IT support at our Bangalore India office for Circle employees. Ability to comfortably listen triage prioritize and field frequent walk-ups urgent issues and context-switching in a fast-paced environment.

• Support our remote IT Service Desk and our globally distributed workforce including triaging incoming support tickets.

• Exhibit strong written and verbal communication skills with the ability to clearly document processes troubleshooting steps and knowledge base articles for both technical and non-technical audiences.

• 4 years experience administering and supporting core enterprise SaaS and IT systems (Google Workspace Slack Okta Iru (formerly Kandji) Workspace ONE) and basic network troubleshooting

• 4 years of supporting a fully remote Apple macOS environment with a familiarity or desire to learn Windows in an enterprise setting.

• Experience monitoring and resolving issues in a ticketing system e.g. ServiceNow or similar.

• Experience with standard conference room systems and A/V equipment

• Understand mobile device management (MDM) with experience in Iru (formerly Kandji) for corporate macOS devices and WorkspaceOne for mobile phones (iPhone/Android).

• Demonstrate a growth mindset and operational ownership with a desire to continuously learn proactively identify gaps and contribute feedback to improve IT processes and user experience.

• Operate in a Highly Secure Regulated environment with an acute attention to detail.

• Solid understanding of networking fundamentals with hands-on experience troubleshooting network connectivity issues (DNS DHCP VPN Wi-Fi).

• Familiarity with working within ITIL framework

Circle is on a mission to create an inclusive financial future with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.

Starting pay is determined by various factors including but not limited to: relevant experience skill set qualifications and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

We are an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status or any other protected status required by the laws in the locations where we hire. Additionally Circle participates in the E-Verify Program in certain locations as required by law.

Should you require accommodations or assistance in our interview process because of a disability please reach out tofor support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.