Quality & Contracts Officer

Wirral Council is a place where you can genuinely make a difference guided by strong organisational values that shape everything we do. Our values - ambitious professional residentfocused and accountable act as our organisational DNA influencing how we work lead and support one another every day. We take pride in delivering great services acting with integrity building positive relationships and always putting residents first creating a supportive and inclusive culture where everyone can be the best we can be. With our beautiful surroundings ambitious future plans and a commitment to empowering staff to #BeTheDifference Wirral Council offers an inspiring environment to grow your career and make a lasting impact.

Quality & Contracts Officer - Permanent 36 hours

About the role:

Wirral Council is responsible for delivering highquality personalised care and support across all service provision. This role will contribute to fulfilling this statutory responsibility by helping to shape develop and sustain an efficient and effective Community Care Market with a strong and continual focus on quality improvement.

The successful candidate will play a key role in delivering this programme of work across Wirral working closely with care providers health partners and Adult Social Care operational teams to support and strengthen the Community Care Market.

The role requires strong leadership collaboration and excellent interpersonal skills with the ability to engage influence and maintain effective working relationships with a broad range of internal and external stakeholders. A key priority will be to assess the quality of care delivered by Adult Social Care providers promoting a culture of continuous quality improvement and supporting providers to improve outcomes resilience and longterm sustainability.

The role will also include some contractual responsibilities such as analysing and monitoring performance data and overseeing providers rated as low or medium risk through the RAG framework.

About the candidate:

The successful candidate will demonstrate energy resilience and a positive cando attitude in a fastpaced environment where priorities and ways of working continue to evolve. They will be flexible highly organised and an effective communicator with the ability to manage their own workload confidently while balancing competing priorities.

You will be comfortable working within a hybrid working model able to work autonomously as well as collaboratively as part of a wider team. You will have experience of working to defined targets analysing and interpreting information exercising sound professional judgement and communicating clearly and effectively with customers providers and a wide range of stakeholders.

For further information or for an informal chat regarding the role please contact Sharon Waring email

Eligibility to work in the UK will be verified in the final stages of the selection candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa who require sponsorship should evaluate the Home Office eligibilitycriteriafor a Skilled Worker visa before applying.

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration For details regarding the salary of a skilled worker visa please visit Home Office: is not legal advice and we advise you to seek your own independent legal advice tailored to your own personal circumstances

If you are a Wirral resident are unemployed or out of work and require help with your application please contact Involve Northwests employment and skills team on or contact 0 or 0.

If youre already a Wirral Council employee as part of our Talent Strategy were committed to strengthening opportunities for our people to learn grow progress and thrive. For many of you this may be preparing and applying for your next role with us and were passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing

Working at Wirral

Youll also want to know what its like to work here so as a start:

Our values are more than just pieces of paper on our walls! Weve all played a role in developing these so they reflect the immense pride we have in what we do what matters to us what inspires us and inform how we think approach things and behave.

We believe in ensuring staff are well looked after staff wellbeing is a priority for us. Were serious about recognising and rewarding people for the great things they do. Youll benefit from our track record of developing growing and investing in our people.

We have a range of staff benefits including staff discounts enrolment into the local government pension scheme (an excellent defined benefit scheme) immediate life cover and ill-health protection. We have a strong flexible working approach hybrid working family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.

We have an inclusive engaged culture everyone has a voice everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.

Each voice is heard each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds who share our values and our commitment to inclusion to apply for roles with us.

We want you to be your best at work we create the conditions to help you thrive and we mirror this in our recruitment process. If youd like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact

Please note that in accordance with the Councils policy employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.

It is Council policy not to re-appoint any employee who has left under the terms of the Councils Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package unless in exceptional circumstances.

Applications will be accepted until midnight on the closing date.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.

Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.

All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page.

The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.

We do not accept applications or CVs from recruitment agencies unless otherwise stated. Therefore any candidates submitted via a recruitment agency will not be considered for this role.