VodafoneThree IPA (Investigatory Powers Act) Officer

Join us at the heart of our business in Corporate one of the central support functions that underpin our business and keep us moving forward. We provide centralised support expertise and guidance across our UK and Group operations continuing to build on our success and trailblazing the way to our next stage of digital growth.

What youll do

As an IPA Officer youll play a critical operational role supporting lawful data disclosure that directly contributes to national security and public safety. Youll work within a highly regulated environment applying legal frameworks and internal policies to ensure requests from law enforcement are handled accurately securely and within strict timeframes.

This is a hands-on detail-driven role where your work has real-world impact. Youll be trusted to manage sensitive information operate with precision and contribute to a 24/7 function that supports time-critical investigations including life-at-risk scenarios.

• Process lawful requests in line with the Investigatory Powers Act (IPA) and internal policies
• Validate requests to ensure legal compliance before progressing
• Retrieve interpret and disclose communications data using approved systems
• Deliver responses within strict statutory and operational SLAs
• Maintain accurate records and audit trails for all activity
• Handle sensitive information with the highest levels of confidentiality and security
• Act as a point of contact for law enforcement and internal stakeholders
• Support continuous improvement across processes systems and controls
• Work within a shift-based 24/7 environment including nights and weekends*

*Given the nature of the role our team operates 24/7 365 days a year. This may involve unsupervised work during shifts and bank holidays. (actionable post-training completion)

Qualifications :

Who you are

Youre someone who thrives in a structured high-responsibility environment where accuracy and integrity are non-negotiable. Youre calm under pressure detail-focused and comfortable working with sensitive information.

• Understanding of the Investigatory Powers Act or similar legal/regulatory frameworks
• Experience processing or administering structured requests within defined guidelines
• Strong attention to detail with a track record of delivering accurate work
• Ability to handle sensitive or confidential information securely and professionally
• Comfortable working in time-critical environments with competing priorities
• Clear communication skills with the ability to explain complex information simply
• Experience maintaining records logs or audit trails for compliance purposes
• Willingness to work flexible shift patterns in a 24/7 operational setting
• MUST be eligible for Security Check (SC) clearance and willing to obtain and maintain it

Additional Information :

Worried that you dont meet all the desired criteria exactly

We know that everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If youre excited about this role but your experience doesnt align exactly with every part of the job description we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in.

What we offer

We care about our peoples success by offering great pay bonuses up to 28 days off plus bank holidays and paid time for charity work. You can personalise our benefits for you and your family like discounts vouchers a pension plan and loads more. We help with your career through our amazing learning & development tools.

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.
During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

#vodafonethree

#LI-Hybrid

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time